Manager, Organizational Development

Lahal Casino Management, Coquitlam, BC, CA

18 days ago Requisition

Salary Range: $90,000.00 To $ Annually

The Manager, Organizational Development leads programs that strengthen employee capability, leadership effectiveness, performance, engagement, and development across the organization.

This is a hands-on role for an experienced learning and development professional who enjoys both building programs and delivering them. The Manager will design and facilitate engaging in-person learning experiences, develop leaders at all levels, and lead key organizational programs including performance management, succession planning, employee engagement and recognition.

The role will also oversee company-wide dealer training, initially delivering training directly while building a train-the-trainer model to support consistent delivery across our five sites.

• Lead the development and delivery of company-wide learning and development programs.
• Design and facilitate engaging in-person training for employees and leaders.
• Support the implementation and ongoing use of the ADP Workforce Now Learning module.
• Develop leadership development programs for new, existing, and emerging leaders.
• Partner with HR and operational leaders to identify learning needs and develop practical training solutions.
• Develop learning materials, facilitator guides, tools, and resources.
• Build internal facilitation capability through train-the-trainer programs.
• Evaluate training effectiveness and continuously improve programs based on feedback and business needs.

• Lead the company’s performance management and annual performance review process.
• Support the implementation and ongoing use of the ADP Workforce Now Performance module.
• Develop and manage the company’s succession planning process.
• Partner with leaders to identify key talent, succession needs, and development opportunities.
• Develop tools and programs that support career growth and employee development.

• Lead company-wide employee engagement and listening programs, including engagement surveys, onboarding surveys and exit surveys.
• Analyze employee feedback and identify key themes, trends, and opportunities.
• Partner with HR and operational leaders to translate employee feedback into meaningful action plans.
• Monitor engagement results and support leaders in measuring progress over time.
• Develop and implement company-wide employee recognition programs.
• Create meaningful approaches to recognizing employee contributions and achievements that reinforce company values and culture.
• Oversee dealer training programs across all five sites.
• Initially facilitate dealer training directly while establishing consistent training standards and materials.
• Develop a train-the-trainer model to build qualified trainers at the site level.
• Maintain ongoing oversight of dealer training quality, consistency, and effectiveness.
• Partner with Table Games leaders to identify training needs and strengthen dealer development.

• Post-secondary education in Human Resources, Organizational Development, Adult Education, Business, or a related field.
• 5+ years of experience in learning and development, organizational development, talent management, employee experience, or a related area.
• Strong experience facilitating in-person training, including leadership or management development.
• Experience designing and developing learning programs and materials.
• Experience with performance management, succession planning, employee engagement, or talent development.
• Experience working with a Learning Management System (LMS) or HR technology platform.
• Experience with ADP Workforce Now is an asset.
• Experience in gaming, hospitality, entertainment, or another multi-site operational environment is an asset.

• You are an engaging and confident facilitator who can connect with employees and leaders at all levels.
• You understand how adults learn and can turn complex information into practical, engaging learning experiences.
• You can move comfortably between strategy, program development, and hands‑on delivery.
• You are comfortable working with employee feedback and data and turning insights into practical actions.
• You are a strong relationship builder who can partner effectively with HR and operational leaders.
• You are organized, adaptable, and comfortable managing multiple programs and priorities.
• You enjoy building and improving programs rather than simply…