Principal Technical Account Lead

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp’s Partner Technology team sits at the intersection of retail, technology, and innovation, powering seamless integrations with some of the world’s leading retailers. Working closely with Product, Engineering, and Sales to bring our solutions to life and help our partners unlock more value from their digital experiences. This team plays a critical role in shaping how retailers connect with millions of shoppers each week.

As a Principal Technical Account Lead, you will own the development and management of the technical relationship between our enterprise-level retailers and our internal teams. Helping retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping.

Helping shape the product roadmap with Flipp’s product and engineering teams by weighing in with industry and real world retailer knowledge.

• Act as a trusted technical advisor to enterprise and mid-market retail partners, guiding them in adopting and maximizing Flipp’s solutions
• Develop tailored technical strategies and solutions that drive engagement, performance, and long-term partner success
• Lead onboarding and manage end-to-end delivery of integration projects and strategic initiatives
• Partner cross-functionally with Product, Engineering, Sales, and Analytics to influence roadmap decisions and advocate for partner needs
• Translate complex technical concepts into clear, compelling narratives that demonstrate business impact

• Experience in technical account management, client services, pre-sales, or project management within a technology-driven environment
• Strong ability to manage client relationships and navigate complex stakeholder environments with confidence
• Proven experience delivering projects end-to-end, balancing multiple priorities while maintaining attention to detail
• Comfort working cross-functionally with teams like Product, Engineering, Sales, and Analytics
• Ability to problem-solve creatively, handle objections, and apply technical solutions to business challenges
• Familiarity with eCommerce platforms (e.g., Magento, Salesforce Commerce Cloud) is an asset, but not required
• PMP or similar project management experience is a plus

How We Support You

Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote‑first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth.

$120,000 - $130,000 CAD

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence.

Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.