Technical Project Manager

The Service Excellence organization is responsible for supporting TELUS business customers across Public and Private sectors, from mid-market to global enterprise level. We are seeking a Technical Project Manager to join our Customer Reporting & Analytics team and support the execution of systems standardization and migration initiatives.

In this role, you will:

• Work alongside cross-functional teams to coordinate data transformation initiatives, including data conversion and mapping activities
• Support the development of efficient, scalable reporting solutions for Enterprise and Public sector accounts
• Facilitate seamless integration across our data ecosystem by coordinating activities, removing blockers, and ensuring smooth execution across all project phases
• Collaborate with external partners, sales, technical, go-to-market, and operations teams in a complex business environment
• Develop project plans and allocate resources to balance competing objectives while managing both business value and operational risk

What we're looking for:

A seasoned project manager with strong project management, business consulting, and collaboration skills who can combine pragmatic solutions with structured project management techniques to drive successful delivery in a complex, multi-stakeholder environment

• Evaluate, plan, and implement strategic projects using effective project and change management methodologies
• Define objectives, secure resources, and develop schedules to ensure timely completion of cross-functional initiatives
• Manage project risks, dependencies, issues, and changes while balancing concurrent projects
• Escalate blockers and issues to leadership as needed

• Communicate project objectives and value to stakeholders; champion initiatives across the organization
• Manage stakeholder expectations and maintain diplomacy across competing priorities
• Work closely with Operations and Technology teams to minimize business disruptions
• Report on project execution and health to leadership on a regular basis
• Lead teams in defining objectives and securing appropriate resources
• Provide guidance and support to team members throughout all project phases

• Hands-on experience with ETL/ELT tools and processes for data conversion and mapping
• Proficiency with advanced data tools including Tableau Cloud, Power BI, and data transformation platforms
• Strong understanding of data standardization, data architecture optimization, and integration patterns
• Experience managing data quality, validation, and governance across diverse environments
• Exposure to AI/ML implementation and oversight in business transformation initiatives
• Understanding of how predictive models and automation solutions can streamline reporting and enhance customer experience
• Ability to evaluate AI tools and solutions that support business strategy and operational efficiency

• Strong project management skills with ability to manage complex, multi-phase initiatives
• Experience coordinating across IT teams, business stakeholders, and external partners
• Ability to identify and resolve technical integration challenges
• Skills in resource allocation, scheduling, and risk management in complex environments

• Understanding of customer experience optimization through technology enablement
• Ability to balance technical requirements with business objectives and customer needs

• Strong cross-functional collaboration skills with technical, business, and operations teams
• Pragmatic approach to problem-solving in complex, multi-stakeholder environments
• Excellent communication skills for translating between technical and business audiences