Service Technician

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical, and instrumentation markets. Based in our Coquitlam office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top‑notch customer service and a positive attitude are essential.

Union position

• Purpose & Values:
  Live and demonstrate the company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)
• Manage and prioritize tasks in a fast‑paced environment.
• Perform calibrations and repairs correctly, on budget, and in a timely fashion.
• Quote repairs, lead times, and terms to all customers and schedule timely follow‑up.
• Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.
• Support all product Electrical Inspections.
• Be a reliable service resource for external and internal customers.
• Support the Rental dept as directed by management.
• Work with our CRM program and related systems to capture customer information and service activity.
• Seek new service opportunities and develop leads from our website, customer emails & phone inquiries.
• Efforts are required to maintain existing business and seek new business.
• Work is generally based in our Coquitlam location. Some travel to customers and training will be required.
• Support other offices in peak periods and for vacation and sick coverage.
• Full participation in annual warehouse inventory and unit fleet counts.
• Other duties as required by Hoskin management.

• Environment:
  Office/Lab environment and physical presence from Monday to Friday at our Coquitlam location.

• A post‑secondary education in electrical or electronics technician/technologist.
• Strong troubleshooting skills with an ability to work through service manuals and schematics.
• Possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills.
• Three to four years of industry‑related disciplines.

• Excellent verbal and written communication skills in English.
• Proven analytical/problem‑solving solutions for the customer and the company.
• Must be organized.
• Must be self‑motivated and able to work independently and in a team environment to meet or exceed goals.
• A positive attitude is essential.

Full‑time, Permanent

• Union membership
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care