Animal Care Specialist - ACA

POSITION: Animal Care Specialist - ACA2

STATUS: On-Call;
Casual

SHIFT: Various Shifts

LOCATION: Tri-Cities Animal Centre in Tri-Cities, BC

CLASSIFICATION: Exempt

WAGE: Hourly

CLOSING DATE: Open Until Filled

Ensuring that optimal levels of care are administered to the animals based on the Five Freedoms. Provides primary care and support to all shelter based animals including feeding and cleaning of kennels, socialization of animals and transportation of animals as may be required. Assumes a leadership role in designated area of responsibility, through facilitating clear and effective communication of staff and volunteers as it relates to the provision of care and the completion of administrative functions.

• Assume a leadership role responsible and accountable for a designated area(s) of the shelter (areas include: dogs, cats, cruelty investigations).
• Oversee the activities of the animal care attendants (ACA
  1) and volunteers assigned to area of responsibility, including ensuring that training has been provided and proper procedures are being followed.
• Assist with the recruitment, selection, scheduling and management of volunteers in the area of responsibility utilizing volunteer squared (V2) or other tracking mechanism where applicable.
• Maintain clear communication with staff and volunteers regarding the day-to-day operation and duties/tasks requiring completion.
• Maintain the entire physical plant in a clean, sanitary and efficient manner on an ongoing basis and in a collaborative manner.
• Ensure the kennels, runs, and cat cages are kept in a manner that is best suited for the animal’s health and welfare as per the Shelter Sense protocols.
• Monitor the health and welfare of the animals through the maintenance of up-to-date kennel cards, recording information on whiteboard and daily logs, and completing daily welfare sheets.
• Maintain animals on a proper diet ensuring daily feeding, watering, exercise, and enrichment.
• To treat animals humanely, with compassion and concern, and in a manner consistent with the BC SPCA’s five freedoms.
• Immediately report any health or welfare concerns to the Manager or designate.
• Ensure animals’ health and well-being are maintained in accordance with the BC SPCA policies and procedures with respect to animal health. This includes the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff and ensuring related supplies are re-stocked and ordered as needed.
• Perform welfare and temperament assessments on animals as needed, ensuring that all Shelter Sense protocols are followed and are consistent with the animal’s current assessment.
• Conduct contractual animal control duties as required (where applicable).
• Conduct preliminary cruelty investigations and submit a review of findings through Shelter Buddy for continuing investigation purposes.
• Act as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive.
• Answer telephones and walk-in inquiries in a courteous manner providing information satisfactory to the needs of the customer.
• Perform reception duties including greeting members of the public, answering telephones, responding to emails promptly, entering information in Shelter Buddy, uploading photos, filing and cash-out procedures.
• Assist with adoptions, redemptions and intake of animals including reviewing lost and found book and adoption applications.
• Ensure all procedures for receiving, licensing, or adopting all animals are conducted according to procedure and meet the needs of customers.
• Assess the suitability of potential animal adoptive customers for the purposes of best possible match between adopter and…