Technical Information Associate

The Technical Information Associate provides technical assistance to the Quality Control (QC) group while taking into consideration the company’s commitment to our seven core values such as Continuous Improvement (never stop striving to improve systems and processes) and Sustainability (people, planet, and profit), in the planning and implementation of all actions related to the area of responsibility.

Permanent Full Time (40 hours)

Monday to Friday 8:00 am – 4:30 pm

In this role, you will:

Submit change controls in support of process or specification updates

Coordinate with other departments for USP Dietary Supplements Verification Program (DSVP) program responses; maintain USP-DSVP products and status

Evaluate supplier information and update specifications for raw material, bulk, packaging components, and finished goods

Understand regulatory guidance from Canadian Natural and Non-prescription Health Products Directorate (NHPD), US Federal Drug Administration (FDA), Australian Therapeutic Goods Administration (TGA) and other regulatory bodies

Create Finished Product Specifications for NHPD submission

Coordinate stability pulls for sampling team (i.e. compile list for completion)

Create and revise Standard Operating Procedures and Work Procedures

Perform many aspects of the job within a LIMS environment

File documents and maintain files of Technical Information area

You have:

A technical diploma or bachelor’s degree in a science discipline (Chemistry or Microbiology)

Experience in the pharmaceutical / nutraceutical industry (1+ years)

Proficiency in MS Office (Word, Excel, SharePoint, PowerPoint & Outlook)

Familiarity with testing pharmacopeias related to NNHP and export industry (an asset)

Experience in QC/QA documentation in pharmaceutical/nutraceutical industry (an asset)

You get:

Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)

Company provided RRSP

Loyalty share program (based on service length)

$300.00 per year to spend on company products

Employee discount pricing

Free onsite parking

Bus pass reimbursement

Exclusive discounts with various vendors

Why us?

We are much bigger than you think, 30+ natural health brands loved across North America

Proudly Canadian owned & operated

Learn more about us here:

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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