Retail Director

Overview

Job Title: Retail Director — Green Tee Golf Shop
Company: JK World Group
Location: Coquitlam, BC (with travel to Richmond and other locations as required)
Employment Type: Full-Time, Permanent

Green Tee Golf Shop is the retail arm of JK World Group, one of Canada's premier entertainment and hospitality conglomerates. With both physical locations and a growing e-commerce presence, Green Tee Golf Shop offers a curated selection of premium golf equipment, apparel, and accessories, serving a discerning clientele across the Lower Mainland and beyond. We are committed to delivering a world-class golf retail experience that reflects the values of luxury, performance, and community.

Role Overview: We are looking for an experienced and driven Retail Director to lead and scale the Green Tee Golf Shop across all physical and digital channels. This is a senior leadership role responsible for the overall commercial performance, team development, customer experience, and strategic growth of our golf retail operations. The ideal candidate is a results-oriented retail leader with a deep passion for golf, a strong understanding of the premium consumer market, and the ability to operate effectively across both English and Chinese-speaking customer segments.

Retail Operations

• Oversee day-to-day operations across all Green Tee Golf Shop physical locations and e-commerce platforms
• Establish and enforce standard operating procedures, service standards, and inventory controls
• Lead store-level planning including staffing, scheduling, merchandising, and floor presentation
• Monitor KPIs including revenue, conversion rates, average transaction value, and inventory turnover; report regularly to senior leadership

Sales & Revenue Growth

• Develop and execute sales strategies to drive revenue growth across in-store and online channels
• Identify new revenue opportunities including B2B corporate sales, golf event merchandise, and cross-promotions with JK World Group's golf course and hospitality divisions
• Build and maintain relationships with key brand partners, vendors, and suppliers

Team Leadership & Development

• Recruit, onboard, train, and develop a high-performing retail team
• Foster a positive, accountable, and customer-first team culture
• Conduct regular performance reviews and provide ongoing coaching and development

Customer Experience

• Champion a premium, personalized in-store and online customer experience
• Develop and implement loyalty programs and customer engagement initiatives
• Leverage multilingual capability to effectively serve English, Mandarin, and Korean-speaking clientele

Marketing & Merchandising

• Collaborate with the Marketing team on seasonal campaigns, product launches, and promotional events
• Lead product selection, buying, and assortment planning in alignment with customer demand and brand positioning
• Oversee visual merchandising standards across all locations

E-Commerce & Digital

• Oversee the Green Tee Golf Shop e-commerce platform, ensuring a seamless and premium online shopping experience
• Work with the marketing and development teams to optimize online product listings, SEO, and digital promotions
• Explore and develop partnerships with third-party platforms to expand online reach

• 7+ years of progressive retail management experience, with at least 3 years in a senior or director-level role
• Proven track record of driving retail revenue growth and building high-performing teams
• Experience in the golf, sporting goods, or premium lifestyle retail sector strongly preferred
• Strong understanding of both physical and e-commerce retail operations
• Proficiency in Mandarin or Korean is a significant asset
• Excellent leadership, communication, and interpersonal skills
• Proficiency in retail management systems, POS platforms, and Microsoft Office / Google Workspace
• Highly organized, data-driven, and comfortable managing multiple priorities simultaneously

• Competitive salary commensurate with experience
• Performance-based bonus structure
• Comprehensive benefits package (health, dental, vision, massage, physiotherapy) following probation
• Employee discount across Green Tee Golf Shop and JK World Group properties
• A dynamic, entrepreneurial work environment with real opportunity for growth within a rapidly expanding group