Surveillance Operator

Under the direct supervision of the Surveillance Shift Manager, this position is responsible for monitoring, detecting, and reporting activities that may compromise the safety, integrity, and compliance of casino operations. The Surveillance Operator plays a key role in protecting team members, guests, company assets, and the overall gaming environment while supporting a professional, discreet, and compliant workplace.

Key Accountabilities

Monitors, records, and reports irregular, suspicious, or non‑compliant activities using surveillance systems

Conducts continuous observation of gaming areas, cash handling zones, count rooms, and sensitive operational areas

Ensures adherence to gaming regulations, internal controls, and company policies

Prepares detailed written reports, incident logs, and statements as required

Detects and documents procedural violations, advantage play, theft, fraud, or other prohibited activities

Supports investigations by reviewing, retrieving, and preserving video evidence

Communicates promptly and effectively with Security, Gaming Operations, and Management when required

Assists in maintaining the integrity and functionality of surveillance equipment

Monitors access to restricted areas and identifies unauthorized entry attempts

Provides real‑time support during emergencies, disputes, or incidents

Maintains confidentiality and handles sensitive information with discretion

Builds effective working relationships with internal departments while maintaining necessary operational independence

Ensures compliance with licensing laws, gaming regulations, health and safety requirements, and other statutory obligations

Performs other duties as assigned or directed

Education and Qualifications

Must be available to work a flexible schedule including overnights, weekends, and holidays

Must be comfortable working 10 hour shifts

Minimum 2 years of work experience; experience in surveillance, security, or gaming operations an asset

Serving It Right Certificate

Ability to obtain and maintain a valid Gaming License

Surveillance or investigative training an asset

Strong attention to detail and ability to focus for extended periods

Proficiency with computer systems and video monitoring software

Fluency in additional languages an asset

Work Environment Considerations

Primarily office‑based environment within a secure surveillance room

Extended periods of sitting and screen monitoring required

Non‑traditional work hours, including overnight shifts, will be required

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

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