Concierge

Job Summary

Join to apply for the Concierge role at THE COLLECTION
. Are you passionate about delivering unforgettable experiences? Do you thrive in a fast-paced, luxurious environment where every detail matters? Step into the spotlight at The Collection, where you’ll become the face of our dealership and play a pivotal role in creating a white‑glove experience for every guest.

• Be the Brand Ambassador:
  As the first point of contact, you’ll greet and engage clients with genuine warmth, embodying the prestige and sophistication of our dealership.
• Orchestrate White‑Glove Service:
  Anticipate client needs, deliver personalized experiences, and coordinate seamless transportation via Uber, Lyft, or other luxury services.
• Facilitate Connections:
  Direct guests to their respective Sales, Service, Parts, or Loaner team members with ease and professionalism.
• Curate Local Experiences:
  Be our in‑house expert on the best restaurants, activities, shopping hotspots, and more—and assist clients with reservations and recommendations.
• Keep Things Pristine:
  Ensure the concierge area is impeccably maintained to reflect the elegance of our brands.
• Refresh and Delight:
  Offer and serve refreshments to all guests, ensuring every visit feels like a luxury retreat.
• Support Behind the Scenes:
  Help management organize inventory and contribute to operational excellence. Support the organization during hosted/sponsored events, escorting guests and directing foot traffic.
• Create Lasting Impressions:
  Manage client interactions with poise, problem‑solving on the spot to exceed expectations.

• Professionalism:
  You’re polished, personable, and always deliver service with a smile.
• Tech Savvy:
  Proficiency with MS Word, Excel, and Outlook is a must.
• Experience:
  
  2–5 years in customer service within a luxury environment, such as 5‑star hotels or high‑end retail. Automotive experience? That’s a bonus!
• Languages:
  
  Bilingual in English and Spanish preferred—our clientele is global, and so are we.
• Cool Under Pressure:
  You thrive in high‑energy environments and can tackle stressful situations with grace.
• Customer‑Centric:
  Resolving issues and anticipating needs comes naturally to you.
• Flexibility:
  Our luxury clients rely on us when they need us—weekends and evenings (up to 8 PM) are part of the deal.

• On Your Toes:
  This role requires standing and walking for extended periods of time. Comfortable shoes (but classy ones!) are a must.
• Immaculate Appearance:
  You represent various luxury brands, so maintaining a polished and professional look is essential.

• Medical, Dental, and Vision Insurance
• Supplemental Benefits:
  Access to additional benefits such as accident insurance, critical illness insurance, and more.
• 401(k) Plan:
  Generous employer match and a range of investment options to help you plan for retirement.
• Paid Time Off (PTO):
  Flexible PTO to use for personal time, or illness.
• Vacation:
  Paid vacation days to recharge and enjoy time away from work.
• Holidays:
  Paid holidays to celebrate with family and friends.
• Birthday Off: A paid day off to celebrate your special day.
• Closed Sundays:
  Enjoy a day off every Sunday for work‑life balance.
• And Much, Much More:
  Additional perks and benefits to enhance your overall employee experience.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.

We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.