Shared Customer Service Mendota Heights, MN

Select how often (in days) to receive an alert:

Coral Gables, US

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

At Stone Systems (  ) we are looking for a
Shared Customer Service Representative for our shop located in
Coral Gables, FL
, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

The Shared Customer Service position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

• Collaborate with the Shared Services Customer Service Manager
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels
• Implement policies and procedures
• Assist with complex challenges of the order processing
• Monitor accuracy of Shared Services team members
• Receive payments for order changes
• Identify and implement strategies to improve quality of service, productivity, and profitability
• Prepare and deliver KPI analysis of CS team
• Coordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Update Daily Reporting
• Communicate with local managers
• Backup support for all team functions
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

EXPERIENCE

Required:

• Minimum 3 years of customer service experience
• Experience with Job Tracker
• Stone, industrial, and manufacturing industry experience

EDUCATION

Required:

• High School Diploma/GED
• Associate Degree in Business or related areas

KNOWLEDGE

Required:

• Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS

Required:

• Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
• Customer Service oriented
• Strong organizational and planning skills in a fast-paced environment
• Excellent written and verbal communication skills
• Quick decision-making skills and ability to solve problems

You will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

Wage Range:
The starting hourly range for this position is between $20-22/hr
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.
Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will…