Telecom Engineer IV

The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team;
Voice Facilities, UCaaS Platform and Phones and VOIP interface devices. They are also mentors to the junior members of the team.

Support team members for all Tier 3 and 4 trouble escalations to lead troubleshooting, issue isolation, resolution and root cause analysis. Attend all Project Design meetings with peers, other IT Teams and Business Owners for initial discussions of new Projects involving the Enterprise Voice Team to determine all required engineering that will need to be provided by the Enterprise Voice Team.

This position is integral to the success of the project Support all Projects from an implementation, testing and deployment perceptive working closely with assigned Project Manager (Internally and/or externally) this will encompass the Design, Testing and Deployment of those components supported by the Enterprise Voice Team. This position will also interface all other Internal IT departments as needed to implement these designs.

Pursue relevant education to stay abreast of all new technological advancements on platforms support by the Enterprise Voice Team. Determine if new features of existing platforms due to manufacturers product evolution will allow for more robust platform and more end user features. Work with providers (existing or not) to see if their new technologies can be deployed enhance the Voice platform

Performs other duties as assigned.

• PBX and Call Center support
• Required troubleshooting skills
• Required Effective interpersonal skills
• Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Required Must be self-starter and self-managed and work as part of a team as well
• Required Strong verbal and written communication skills
• Required Flexibility to operate and self-driven to excel in a fast-paced environment
• Required Detailed oriented with excellent follow-up practices
• Required Must be organized
• Required Strong initiative
• Required Strong documentation skills
• Required Enjoys learning
• Required Open to new technology in near future

• Bachelor's Degree in in related field
• Preferred Associate's degree in OR equivalent 10 years' experience focused on Telecommunications
• Required 10 years or more in Telecommunications field with a concentration on VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, Call Center Engineering
• Required VoIP knowledge important Advanced
• Required PBX knowledge important Advanced
• Required Call center administration skills important Advanced

• Preferred Travel Yes
• Preferred 1-10%

Telecom

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range: $90,000.00

Maximum Pay Range: $

For all Full-time…