Parking Service Officer; Coral Gables campus

Position: Parking Service Officer (Coral Gables campus)
** CORE QUALIFICATIONS*
* * Skill in completing assignments accurately and with attention to detail.
* Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
* Ability to process and handle confidential information with discretion.
* Ability to work evenings, nights, and weekends as necessary.
* Commitment to the University’s core values.
* Ability to work independently and/or in a collaborative environment.
* Proficiency in computer software (i.e., Microsoft Office).
* Ability to operate a motor vehicle
* Valid State of Florida driver’s license
* Ability to communicate effectively with diverse populations, including students, faculty, staff, and visitors.
* Familiarity with campus emergency procedures and ability to assist in emergency situations as directed.
* Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance, and report safety hazards.
* Maintain close communications with dispatching personnel, using two-way radios or cell phones.
* Maintain continuous contact with dispatch via radio using approved call signs, codes, and phonetics; follow incident and escalation protocols.
* Coordinate vehicle relocations and tows per policy; verify eligibility, direct vendors to the correct vehicle/location, and complete tow/relocation records with supporting evidence.
* Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.
* Query and update vehicle/permit records using handheld devices and parking systems (e.g., T2) in accordance with policy.
* Investigate and answer complaints regarding contested parking citations, determining their validity.
* Document activities, incidents, contested citations, and relocations/tows with accurate, timely entries and photo evidence where permitted by policy.
* Inspect and maintain assigned equipment and supplies (radios, handhelds/printers, PPE, cones/signage) in good working order; report defects promptly.
* Provide accurate parking information and way finding to students, employees, and visitors; staff information booths as assigned.
* Deploy and recover traffic‑control devices (cones, barricades, signage) and meter lanes/garages per approved event traffic plans.
* Staff ingress/egress posts for athletics contests, commencements, move‑in/out, and conferences; support ADA routing and VIP/credential access; monitor flows and escalate issues per protocol.
* Provide motorist assistance (battery jump, lockout guidance, flat tire assistance) per safety protocols and training; escalate when outside scope.
* Perform other duties as assigned, including booth coverage, lot housekeeping, and light office tasks, to meet operational needs.
* Must subscribe to the University’s Mission Statement and encompass the DIRECCT values and behaviors and Service Standards.
* Support sustainability by encouraging alternative transportation and maintaining orderly bicycle/scooter/EV areas; report rack/corral/charger issues.
* Operate parking technology including handheld citation devices and printers, mobile payment validation, and license plate recognition (fixed and/or mobile) in accordance with training, policy, and privacy guidance; promptly report device or system issues.
* Apply vehicle immobilization devices (“boots”) to eligible vehicles and document actions per department procedures.
* Ability to work flexible schedules, including variable shifts, nights, weekends, holidays, and special events; overtime may be required based on operational needs.
* Position is considered Essential Tier 1 and may be asked to support during University emergencies.
* Basic computer skills required, and proficiency with Microsoft Outlook.
* Experience interacting with the public in a professional capacity.
* Ability to communicate effectively, both verbally and in writing.
* Ability to observe, assess, and record hazardous conditions in parking structures.
* Knowledge of public events safety and crowd control principles, procedures, regulations and standards.
* Ability to exercise sound independent judgment.
* Ability to resolve difficult or stressful customer service issues…