International Client Services Specialist

The International Client Services Specialist is responsible for performing high level client support for the Bank's Personal & Business Banking area, servicing and enhancing existing International Personal Banking client relationships and develop relationships with new clients, personal and business. In addition to completing regulatory documentation of highly responsible and confidential nature.

Principal

Duties & Responsibilities:

• Actively participates in the On-Boarding of new clients by opening and processing all types of accounts, products and/or services. Serves as the client’s primary servicing point of contact, maintaining thorough knowledge of the relationship.

• Responsible for ensuring Regulatory Excellence: aged overdrafts, missing signature cards, KYCs, account documentation, Dodd Frank wires, new account disclosures, CIP errors, Reg E disputes, resolving fraud, etc.

• Stays abreast of all bank-wide P&P updates and follow all policies and procedures regarding Deposit Operations, wires, Dodd Frank, Internal transfers, etc.

• Processes stop payments, internal transfers, domestic/international wire transfers. (within authorized limits), CIS maintenance changes, load advances and pay downs, open/close accounts, etc.

• Responsible for the proper disposition of all exception items from Deposit Operations and Electronic Banking related to the clients they service. This includes handling fraudulent transactions, non-post, endorsement questions, etc.

• Responsible for client retention and satisfaction by responding to all existing client requests in a timely and efficient manner. Proactively initiates contact with clients as needed to provide superior service.

• Responsible for the timely handling/processing of all Deposit and Loan inquiries and requests from clients.

• Responsible for handling loan servicing requests such as advances, pay-downs, copies of statements and bills, research on billing issues, insurance, escrows, flood insurance, etc

• Ensures compliance with the Bank’s operational and security policies and procedures.

• Services the client and assists with a variety of daily inquiries related to their accounts.

• Responsible for making important client service and account related including decisions processing overdrafts within policy and procedures and assigned limits.

• Provides written responses to BSA compliance inquiries regarding client background and account activity in relation to anticipated and/or unusual account activity

• Opens/closes all types of accounts and processes all CIS changes, etc.

• Processes stop payments and internal transfers requests. (within authorized limits).

• Creates and approves both domestic and foreign wire transfers, (within authorized limits).

• Independently corresponds with clients about important matters.

• Organizes and maintains confidential files on all clients.

• Maintains strong product and system knowledge.

• Identify cross sell opportunities of bank products and refer to the Relationship Manager assigned.

• Effectively communicates with other departments within the Bank, fully understanding the importance of teamwork and communication.

• Contacts account officer and clients as needed.

• Prepares special reports. Independently analyzes, determines trends, presents to management and makes recommendations.

• Participates in client meetings with and account officer, as needed.

• 2-4 years teller experience or client service experience, preferably in the financial service industry - required
• Prior knowledge of the procedures and policies related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal is necessary. Strong sales experience background.
• Must have proven abilities in needs-based sales and high-level client…