Trade & Working Capital Operations Manager

Trade & Working Capital Operations Manager is responsible for managing CNB’s Letters of Credit and related Trade Operations activities, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, and oversight of operational servicing support for Trade Payables, Receivables Finance, and related Working Capital Finance programs as implemented. The role also provides managerial oversight of the ongoing monitoring of residential portfolio servicing activities performed by external vendor(s), helping ensure vendor adherence to applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements.

The role provides managerial oversight, operational governance, technical expertise, quality control, staff development, and cross-functional coordination to ensure transactions and servicing activities are processed, monitored, documented, and escalated accurately, efficiently, and in accordance with applicable rules, policies, approvals, and control expectations.

What You'll Do:

• Manage and oversee the day-to-day operations of the Core Trade & Working Capital function, including standby and commercial Letters of Credit, Trade Loans, and Trade Payables & Receivables: issuance, amendment, document examination, discrepancy handling, claims/draws, payments, expiries, cancellations, disbursements and advances, booking, reporting, and related servicing activities.
• Provide technical guidance and review for complex Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Direct-Pay Letters of Credit, syndicated LCs, counter/counter-counter standby LCs, and other approved trade instruments.
• Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained before issuance, amendment, payment, release, or other material activity.
• Review and approve complex transaction activity, including document examination, discrepancy decisions, wire/payment requests, amendments, renewals, draws, cancellations, and operational exceptions within delegated authority.
• Serve as primary operational liaison with Relationship Managers, Credit, Legal, Compliance, Treasury, Finance, Technology, Audit, external counsel, beneficiaries, clients, and vendors for Letters of Credit and related trade operations matters.
• Manage ongoing operational efficiency, digitization and automation projects with focus on reducing unit transaction cost. Propose tools, training of staff and other activities to ensure alignment with Product growth strategies and expenses budget, and further develop talent.
• Oversee operational controls, procedures, quality review, exception management, escalation routines, audit readiness, regulatory examination support, and remediation efforts for Trade Operations activities.
• Manage day-to-day relationship with vendors and monitor adherence to quality standards, service time, bank-required controls and regulations. Provide Operations and Product leadership with quarterly updates on vendor performance and upscale issues as deemed necessary.
• Manage and supervise the ongoing monitoring of residential portfolio servicing activities performed by external vendor(s), including review of vendor reporting, servicing performance, service levels, exception trends, remediation items, and issue escalation.
• Help ensure vendor compliance with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements related to the residential portfolio, coordinating with Compliance, Risk, Legal, Vendor Management, business partners, and servicing vendor contacts as needed.
• Coordinate residential portfolio servicing oversight routines, including tracking of vendor issues, action plans, management reporting,…