Senior Fraud Manager

Pay Cargo is the trusted platform for logistics payment management, connecting payers and vendors across air, ocean, rail, and land. Our two-sided platform provides tailored experiences for each user type, enabling streamlined invoice submission, secure payments, and faster cargo release across all transportation modes.

With over 150,000 payers and 5,000 active vendors, Pay Cargo powers same-day or overnight cargo release, reducing manual work and improving transparency throughout the invoice lifecycle. Built with advanced AI capabilities, our platform automates invoice recognition, simplifies reconciliation, and gives logistics teams greater financial control.

From secure, compliant transactions to seamless integrations with major logistics carriers, Pay Cargo is redefining how the logistics industry moves money. As the industry evolves, we remain committed to innovation and supporting global trade with scalable, reliable payment solutions.

The Senior Fraud Manager will lead Pay Cargo's fraud prevention, detection, investigation, and payment risk management initiatives across its payment platform and related financial operations. This role will develop and implement strategies to identify suspicious activity, minimize financial losses, strengthen internal controls, and protect payers, vendors, and the company against evolving fraud and financial crime threats.

Working closely with executive leadership and cross-functional teams, including Compliance, Finance, Operations, Customer Support, Product, and Technology, the Senior Fraud Manager will enhance transaction monitoring, oversee complex investigations, strengthen payment controls, and leverage data and technology to improve fraud prevention. This individual will also lead and develop a high-performing team while ensuring that risk management practices support operational efficiency, customer experience, and applicable regulatory requirements across relevant jurisdictions.

This is a hands‑on leadership role responsible for developing a relatively junior fraud and risk team. The successful candidate will provide clear daily priorities, review investigations, coach analysts through complex decisions, and establish practical procedures and escalation standards. They must be comfortable personally leading difficult cases while building the team's ability to work independently.

Fraud Strategy & Risk Management

• Develop and implement fraud prevention and payment risk strategies aligned with both Pay Cargo's business objectives and industry best practices, risk appetite, and operational requirements.
• Identify, assess, and mitigate fraud risks across customer onboarding, account activity, invoice processing, payment transactions, and settlement.
• Establish/review and maintain fraud policies, procedures, risk controls, investigation standards, and escalation protocols.
• Audit/Assess current methodologies and tools, and validate both their effectiveness and alignment with new AI industry standards.
• Monitor emerging fraud typologies, including account takeover, business email compromise, payment diversion, identity fraud, invoice manipulation, card-not-present fraud, and unauthorized electronic payments.
• Conduct periodic fraud risk assessments and implement corrective actions to address vulnerabilities and reduce financial exposure.
• Oversee transaction monitoring, fraud alerts, risk-based reviews, and investigative processes to identify suspicious or unauthorized activity.
• Develop and optimize fraud detection rules, risk indicators, transaction thresholds, and automated monitoring capabilities.
• Lead complex investigations involving payment fraud, account compromise, suspicious customer or vendor activity, and potential financial losses.
• Oversee appropriate evidence collection, case documentation, root‑cause analysis, incident escalation, and resolution.
• Coordinate with financial institutions, payment partners, and relevant internal or external stakeholders to contain losses and support recovery efforts.
• Evaluate fraud detection effectiveness and implement improvements to reduce false positives, improve detection accuracy, and prevent recurring incidents.
• Strengthen controls over customer and vendor onboarding, identity verification, beneficial ownership, account access, changes to banking details, and payment instructions.
• Oversee or coordinate appropriate controls for payment fraud, disputes, chargebacks, merchant risk, and electronic payment channels,…