Patient Access Associate, South Miami Diagnostics Center Shift Varies

Patient Access Associate, South Miami Diagnostics Center, FT, $1000 Bonus, Shift Varies

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

• High School Diploma or GED;
  Certificate, Training, or Equivalent Experience.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast‑paced work environment and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Basic knowledge of medical and insurance terminology.
• Proficient with computer applications, e.g., Microsoft Office, knowledge of EMR applications, and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Less than 1 year

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

EOE, including disability/vets