Front Desk Agent

Front Desk / Sales Associate - Evening Shift (Coral Gables)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in employee development, benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our people build the skills and knowledge needed to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative environment that encourages growth and fosters success at over 230 properties worldwide.

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for six months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Teamwork essential.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving throughout the hotel.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Availability for various shifts, including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, experience, certifications, and specific office location. These may differ in other locations due to cost of labor considerations.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x.