Lead Spa Concierge & Guest Experience Leader
Listed on 2026-10-06
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Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep -
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep
The Biltmore Hotel seeks a Lead Spa Concierge to guide the front desk team, assume MOD duties in the absence of Spa Manager, and ensure five-star guest service and adherence to BSOPs. This role trains staff, coordinates appointments, and oversees reception operations to maintain seamless spa experiences.
Responsibilities include coaching colleagues, managing bookings, resolving guest issues, and maximizing service excellence across the spa team while preserving operational standards and retail
We would love to welcome a new Lead Spa Concierge & Guest Experience Leader to our group in Coral Gables, FL, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Coral Gables, FL, United States.
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