Desktop Support Specialist- Athletics

Desktop Support Specialist
- Athletics page is loaded## Desktop Support Specialist
- Athletics locations:
Coral Gables, FLtime type:
Full time posted on:
Posted Yesterday job requisition :
R##
** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .The University of Miami IT Department has an opportunity for a full-time Desktop Support Specialist
-Athletics to work in Coral Gables, Florida.

The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services related to business applications and operating systems, to ensure department-wide systems and peripherals are functioning properly. This employee collaborates with central campus IT services, facilities, and Athletic departments to identify requirements and resolutions to incidences.

Core Responsibilities:

* Creates and manages escalated trouble tickets to maintain data integrity.
* Uses various applications to research and resolve incidences.
* Coordinates with team members on projects and issues.
* Creates and manages documentation and procedures.
* Communicates project status to management.
* Provides front-end support and maintenance of the applications and modules used within the organization.
* Conducts one-on-one training of end users for specialty applications.
* Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
* Informs users of base requirements to meet troubleshooting needs.
* Supports the design and system configuration for dedicated specialty portals and email accounts.
* Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.
* Ensures physicians are grouped in the correct department pools.
* Provides guidance and backup to technical support specialists and other relevant staff.
* Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions:
* Support coaches and student athletes with technology issues
* Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with University systems.
* Knowledge of GoFMX Facilities Management system is a plus.
* Provide and remove access using CBORD and Onity access control platforms.
* Assist with technology integration at venues for the different sports.
* Knowledge of FTP’s / Genius Sports / DVSports / Daktronics is a plus.
* Attend sporting events and provide support for technology issues that may arise.  Nights and weekends. Also, some travel and holidays might be required.
* Contribute to knowledgebase by well documenting solutions to incidents.
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.**
* ** CORE

QUALIFICATIONS:

*** Associate degree in relevant field required
* Minimum 3 years of relevant experience required
* Learning Agility:
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
* Teamwork:
Ability to work collaboratively with others and contribute to a team environment.
* Technical Proficiency:
Skilled in using office software, technology, and relevant computer applications.
* Communication:
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
*** Any appropriate combination of relevant education, experience and/or certifications may be considered.
*** The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click  for additional information.
** Job Status:
** Full time
** Employee Type:
** Staff
* * Pay Grade:
** A5

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