Lead Telecommunications Engineer, Hybrid, Technology & Digital

Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence.

For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation & maintenance of the equipment throughout the facilities. Assist network engineering staff in planning telecom infrastructure capacity build out and network optimization projects. Provide Voice capacity analysis to BHSF IT Product lines & external clients. Recommend, specify & implement technology solutions along with participation as a team member in Project implementations.

Compilation & analysis of Network‑Based statistical data into statistical reports for capacity planning. Assist the Director of Network / Telecommunication Manager with vendor contracts. Ability to design LAN/WAN Network‑Based Voice solutions based on standard system design methodologies. Ability to perform advanced Network‑Based Voice System Management functions. Provides technical support as needed, to assist in resolving network‑Based & stand‑alone Voice specific problems:
Handsets, hardware, software, Call routing response time problems. Ability to provide basic network administrative functions & application support on supported systems. Provide support & mentoring for the lower tier Voice‑Network Engineers. Adherence to BHSF IT methodologies & standards i.e. project methodology & technology standards. Estimated salary range for this position is $85,901.44 - $ / year depending on experience.

• Bachelors.

• Bachelors degree or relevant work experience.
• Cisco CUCM admin, ACD training, basic network knowledge.
• Advanced design, installation & support exper with telecommunications equipment & contact center platforms with scripting.
• Desirable configuration & installation exper with Cisco products required to perform routine & fault isolation of digital telecommunications equipment (Fiber optic transmission,multiplexes, digital cross‑connect,& channel bank equipment).
• Perform routine fault isolation testing of DS1,DS3,ISDN,VOIP & SIP comm facilities.
• i.
• e.
• routers, concentrators, etc.
• 5 years experience with PBX , Voicemail, ACD admin & lead dial peer design on voice routers.
• Experience with carrier circuit provisioning, troubleshooting, fiber optics, project management.
• Certifications on supported equipment.
• In depth knowledge of protocols & interfaces i.
• e.
• TCP/IP, SIP, QOS (Layer.
• 2 &
  3), Ethernet, RS232, DHCP.
• Advanced knowledge of network mgmt, multi-protocol troubleshooting, optimization & troubleshooting.
• Knowledge of OSes:
  Linux/UNIX, Netware, DOS, & Windows.
• Ability to act as a project/operational leader on large projects or high severity issues.
• Knowledge of healthcare environment & programming skills desired.
• Strong verbal/written communication, Documentation & inventory, Organizational, & analytical skills.

Minimum

Required Experience:

10 Years

EOE, including disability/vets