Senior Manager Delivery & Support

Job Description

Ryder is a leading third‑party logistics (3PL) provider, offering technology‑driven supply chain, dedicated transportation, and fleet management solutions to companies of all sizes, from emerging retailers to some of the world’s most known brands.

We are looking for an experienced Senior Manager of Application Development & Support to lead and oversee the execution of development, testing, and deployment of large‑scale enterprise software applications. In this role you will play a critical role with development initiatives targeted to enhance, modernize and support application systems and platforms across a wide variety of technologies, leading a team of developers and solution architects in a hybrid onshore, nearshore and offshore support model.

This is a fast‑paced environment requiring the ability to manage multiple initiatives in parallel. The role requires a hands‑on & close partnership with business stakeholders and other IT teams to communicate and coordinate development & support activities. It demands a focus on the stability of current application solutions, delivering enhancements and reducing technical debt while driving organizational success.

• Partner with business leadership to drive innovation of capabilities by understanding business needs and evolving technologies, and participate as an integral member of the IT Technology Delivery Management Team responsible for defining and implementing technology strategies, capital plans and roadmaps.

• Provide technical leadership to a team of developers, making appropriate technical decisions that meet business needs and setting team priorities based on tactical and strategic objectives.

• Define, implement and promote processes, best practices and standards for application development and deployment including service‑oriented architecture, reusable code, web usability, look & feel branding and security controls, following Agile Methodologies and Lean Six Sigma.

• Work closely with other departments within the IT organization to understand business demands and identify appropriate opportunities for solutions and continued innovation of technical capabilities that align with business needs.

• Manage budget according to plan by preparing yearly forecast, facilitating capital request preparation and assessing future resource needs.

• Manage all aspects of management tasks for the team, from prioritization of work to career development and training needs.

• Manage all aspects of application development and support. Accountable for application performance/stability, end‑to‑end transactional flows, root cause analysis and corrective actions for any outages.

• Performs other duties as assigned.

• Software Development and Delivery following Agile Methodologies required.
• Interact with business users at all levels of management to understand business needs.

• Bachelor’s degree required or equivalent.
• Nine (9) years or more technical experience in progressive accomplishments in implementing technology‑enabled solutions to complex business problems.
• Five (5) years or more experience managing IT teams involved in development, production support and maintenance of software systems.

Application Development, Delivery & Support

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience, education, work location, market data/ranges, internal equity, internal salary ranges, etc. The position may also be eligible to receive an annual bonus, commission and/or long‑term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Pay Type: Salaried
• Minimum Pay Range: $
• Maximum Pay Range: $

For all Full‑time positions only:
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.