IT Manager

Description

Driftwood Capital is a vertically integrated commercial real estate investment, development, and lending platform, specializing in hospitality. The principals of Driftwood Capital boast a 30+ year track record transacting on more than $5 billion in hospitality assets through various affiliated management and ownership entities. All Driftwood Capital funds benefit from the principals’ affiliation with Driftwood Hospitality Management (DHM), among the largest private hotel management companies in the United States.

This role blends traditional IT management with internal customer success. You will lead a small support team, oversee IT infrastructure and security, and act as the anchor for platform adoption – especially as we roll out AI‑enabled and SaaS‑based solutions. Your mission is to enable smarter workflows, help users through learning curves, and ensure adoption sticks.

• Lead and mentor a team of two IT support engineers, ensuring reliable day‑to‑day tech support.
• Manage employee lifecycle support including provisioning, access, and device management.
• Oversee IT infrastructure, cloud platforms, networking, and SaaS administration.
• Maintain IT documentation, asset tracking, and performance monitoring.

• Own and manage the firm’s cybersecurity tools, protocols, and user training.
• Ensure systems and practices meet SEC cybersecurity and RIA compliance requirements.
• Partner with legal/compliance on regulatory audits, access logs, and risk controls.
• Manage endpoint protection, MFA, data backups, and incident response plans.

• Be the internal champion for AI and SaaS platform adoption across departments.
• Work closely with business teams to understand their workflows and tailor training and onboarding.
• Deliver hands‑on enablement sessions, build internal guides, and provide 1:1 or group onboarding.
• Serve as a liaison between users and product/tech teams to capture feedback and improve usability.

• Help users navigate dashboards, reporting tools, and other analytics interfaces.
• Promote data literacy and encourage self‑service usage of business intelligence platforms.

• Manage technology vendor relationships and SaaS license inventories.
• Recommend and evaluate new tools that align with business and operational goals.
• Stay ahead of trends in AI, SaaS, and security best practices.

• 5+ years of experience in IT management or senior IT leadership; real estate or investment experience preferred.
• Proven ability to roll out and drive adoption of SaaS or AI‑based platforms internally.
• Familiarity with cloud systems (Microsoft 365, Google Workspace), endpoint security, and networking.
• Strong communicator who can educate, support, and inspire tech adoption across non‑technical teams.
• Knowledge of cybersecurity standards and SEC/RIA regulatory expectations.
• Change management mindset and a passion for improving digital workflows.

• Experience in an RIA, private equity, or investment environment.
• Technical certifications (CompTIA, CISSP, CISM) or platform‑specific credentials.
• Familiarity with CRM, ERP, analytics, and AI tools.

• Competitive salary and performance‑based bonus
• Health, dental, vision, and 401(k) with employer contribution
• High‑visibility, cross‑functional role with strategic impact
• A culture that supports innovation, efficiency, and transformation

Driftwood Capital is a proud Equal Opportunity Employer who is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Driftwood Capital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.