Course Reserves Supervisor

** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .The Course Reserves Supervisor has overall responsibility for the day-to-day operations of Course Reserves. Primary duties include supervising the processing of incoming and outgoing reserves requests, maintaining the physical organization of reserves collections, promoting uReserves (Leganto) and the Course Reserves service through partnerships with the Learning Commons, outreach to faculty, library liaisons, and the campus bookstore.  

Coordinate textbook accessibility program, process electronic reserves (e-reserves) in accordance with copyright law, manage related accounts in uReserves (Leganto) and Blackboard and maintain all related files and statistics.  Additional duties include assisting in supervising the Access Services Desk operations in support of the Learning Commons and Library Operations.  General duties include answering ready-reference and directional questions and supervising student workers.  

Additional responsibilities include assisting the Access Services Managers in maintaining a scholarly atmosphere within the library.

This regular, full-time position may be required to work during any of the library operations hours, which are Monday through Thursday, 7:30 am to 2:00 am, Friday, 7:30 am to 10:00 pm, Saturday, 10:00 am to 10:00 pm, Sunday, 10:00 am to 2:00 am and 24/7 during End of Semester Exam periods.  During shortened and summer hours, the schedule varies.
** This position is slated to work Thursday through Monday, (Mon & Thu 1:00pm to 9:00pm, Fri 2:00pm-10:00pm, and Sat & Sun 10:00am-6:00pm) but subject to change as needed by the department.
**** ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)
**** Reserves Processing and Electronic Reserves Services (50%)
*** Maintain positive customer relations with faculty, students and staff, vendors, and publishers.
* Serve as the primary contact for faculty and resolve situations related to course reserves
* Interview, evaluate, train, and supervise student assistants
* Oversee the day-to-day operations of all aspects related to Reserves and e-reserves.
* Manage all aspects of accounts (course reserves), including keeping course materials updated each semester and returning material to professors for courses not offered during the current term.
* Keep statistics for course reserves and e-reserves.
* Digitize materials going on e-reserves adhering to copyright laws.
* File for copyright compliance for reserves. Maintain records and coordinate payments.
* Assist in creating policies and procedures for course reserves (including e-reserves) and update regularly.
* Maintain Course Reserve manuals.
* Inform University faculty of any procedural changes, copyright, policies, and services that we provide
* Prepare routine orders from Acquisitions of items requested for reserves.
* Maintain and update all the web pages related to Course Reserves on a regular basis.
* Answer questions regarding Reserve procedures, policies, records, and transactions.
* Create course lists and item records. Create Reading lists in Alma and uReserves (Leganto).
** Access Desk Responsibilities (30%)
*** Supervision of services & staff at the Access Desk.
* Coordination of referrals and support to the Learning Commons Services.
* Serves as a contact for staff and patron problem resolution.
* Monitors workflow and establishes priorities as needed.
* Coordinates staffing assignments with the Circulation Manager.
* Check in/out, and renew library, ILL, and Reserve materials.  Maintains headcounts and paging workflow.
* Issue and update library patron permits/passes and Temporary CaneIDs.
* Answer questions regarding Circulation procedures and patron accounts, records, and transactions.
* Monitor library entrance and public areas to ensure that patrons follow library policies.
* Negotiate situations involving fines, encumbrances, claims returned, or other problems that patrons have.
* Assist with library closing…