Server, Server​/Wait Staff

Description Position Summary

The server is responsible for offering our guest the highest levels of service and product knowledge. The server is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S). The server must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel.

• Providing the highest levels of professionalism and enthusiasm to guests, and co-workers.
• Complete knowledge of use and care of Point of Sale and timekeeping systems.
• Completion of all assigned opening and closing tasks pertinent to the server position.
• Assist co-workers in the performance of their responsibilities when necessary.
• Maintenance of the highest levels of sanitation and safety in the workplace.
• Knowledge of location and requisitioning of all necessary products and supplies.
• Knowledge of bar and dining area seating charts.
• Complete familiarity with liquor and wine selection, pricing and preparation.
• Complete familiarity with all menu item preparations and presentation.
• Knowledge of and adherence to proper I.D procedures.
• Adherence to service standards as outlined in BSOP’s.
• Daily reconciliation of sales and credit information.
• Declaration of earned gratuities in accordance with current governmental requirements.
• Immediate notification of a manager in the event of a problem, or the perception of a problem.

• Education

High School Diploma is required

• Experience

Minimum two years’ experience in a high volume restaurant is required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a…