Customer Service Attendant - Coral Gables South Market

Overview

Position involves greeting customers, handling inquiries, processing payments, and delivering food and beverages in a hospitality setting. Responsibilities include maintaining a clean checkout area, handling orders, and assisting customers with information and resolutions.

• Greets incoming customers, answers phone calls, and responds to customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure amounts are correct and there is adequate change.
• Calculate total payments received during a time period and reconcile with total sales.
• Prepare and serve hot and cold beverages, such as coffee, blended coffee, and tea, and customize orders as requested.
• Maintain a clean and orderly checkout area.
• Complete general cleaning duties (tables, chairs, floors); remove dirty dishes, set tables, replenish clean linens, silverware, glassware, condiments and bread; empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restock and roll silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery, and catering.
• Check with guests to ensure they are enjoying their meals and take initiative to correct any problems.
• Take food and beverage orders and deliver them to the kitchen.
• Deliver food, beverages, condiments, and other requested items to customers.
• Ensure that food is prepared correctly and to customers’ satisfaction; return incorrect or improperly cooked orders to the kitchen.
• Collect plates and clear the table as customers finish their meals.
• Perform other related duties as assigned.

• Excellent interpersonal and customer service skills.
• Well-organized with the ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

• Previous experience as a server preferred.
• Must successfully complete restaurants training course.

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• Must be available to work early mornings, evenings, weekends, and holidays.