Customer Support Lead - SOPs & Escalations
Listed on 2026-10-09
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Technical Support
Paradigm Senior Services Inc is seeking a Customer Support Team Lead in Miami, FL to oversee daily operations of the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. You will manage performance, streamline processes, and develop SOPs to optimize workflows, collaborating with Account Management, Billing, and Operations.
The ideal candidate has at least 3 years in customer support/RCM, strong leadership, and experience with Hub Spot and ticketing systems.
The Customer Support Lead - SOPs & Escalations role at PARADIGM SENIOR SERVICES INC is now open for applications in FL, United States.
The following opening is for a Customer Support Lead - SOPs & Escalations with PARADIGM SENIOR SERVICES INC.
Our team is growing, and we are hiring a Customer Support Lead - SOPs & Escalations in FL, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).