Associate Team Leader

Overview

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone belongs. We are undergoing a long-term transformation called Block Next focused on innovation, client experience, and sustainable growth.

Joining us as an Associate Team Leader
, you’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction. This role begins with a flexible part-time schedule in late fall and transitions to a full-time schedule January through April.

• Support the Multi-Unit Team Leader, serving as an onsite contact for tax office associates and clients to ensure quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, with escalation as needed.
• Serve as the onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, escalating as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Coordinate daily activities to ensure staff are scheduled and work is completed on time with attention to quality and deadlines.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset with strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule of 40 hours per week with variation based on business needs.
• High school diploma or equivalent (or higher).

We invest in our people and their well-being. Our benefits help associates plan for health, well-being, and financial needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical coverage, 401k, and Employee Stock Purchase Plan

We are committed to a Connected Culture where trust, care, and connections help everyone bring their authentic self to work and belong as part of a larger team. You will work in an environment recognized on Best Companies lists and will be supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Job title and location specifics:
Coralville, IA

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

Referral notices:
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