Customer Service Representative Early Mornings Part Time

Job Title:

Customer Service Representative

Reports to:

Club Manager

Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions, using appropriate behavior and language.
• Communication: effectively communicate questions, concerns, or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Advancement Opportunities

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not have authority to control employment terms. Each franchisee is responsible for compliance with applicable laws.