Front Desk Associate - Part Time

Front Desk Associate – Part Time

Location:

Hyatt Regency Coralville Hotel & Conference Center, managed by Marcus Hotels & Resorts.

Join our team of passionate hospitality professionals to give guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city.

People Pleasing People. We realize our most important assets are our incredible associates.

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

This is a part‑time, 2nd shift (3 P – 11 P) position.

• Competitive and robust compensation package
• Matching 401(k) & profit‑sharing options
• Insurance benefits after 30 days of full‑time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free and discounted meals at Starbucks
• Free parking

• Check guests in and out of rooms.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems. Select appropriate rooms based on guests’ needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergencies and/or heavy hotel activity.
• Promptly answer telephone calls in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guests as they arrive to the hotel.
• Assist with luggage storage as necessary.
• Maintain cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

• Excellent customer service skills and communication.
• Positive and can‑do attitude, always coming from a place of YES!
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent.

We will verify through E‑Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

• Seniority level:
  Entry level
• Employment type:
  
  Part time
• Job function:
  Other
• Industry: Hospitality