Help Desk Support

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. The company caters to its globally positioned clients by providing dynamic feasible IT solutions.

We specialize in Mobile development, Web development, and Cloud Computing. Our services include software and web product development, IT staffing, and Salesforce CRM.

The IT Customer Support Analyst will provide direct support, consultation, guidance, and training to users, identify technical solutions, and support daily operations. The role includes assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.

The scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40 hour week. The position requires a professional demeanor, close attention to detail, strong team building skills, and the ability to tolerate high intensity working conditions.

Key responsibilities include:

• Providing basic customer service and support for computer users and machines in a high call volume center
• Assisting with technology planning to maximize user and organizational effectiveness

Requirements:

• 3 to 5 years of field experience
• Preferred education:
  
  4 year college degree in field of specialty or equivalent education and experience combined

We are an equal opportunities employer and welcome applications from all qualified candidates.