Patient Representative

Job Overview

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County.

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care.

She/he will perform job duties in compliance with systems and job specific standards.

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB‑GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status.

Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

• Assist with daily reception activities and ensure that all processes needed for patient services are initiated
• Communicates effectively with team members and patients about all aspects of service
• Responsible for professional and responsive communication with patients including telephone, in person, health center based, and mail contact with patients
• Responsible for scheduling of appointments, fee collection, and explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights, and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee

Minimum Education Requirement:
High School diploma/GED

Minimum Work-Related

Experience:

2-4 years

Required Specialized Skills & Knowledge:
Bilingual preferred (orally and written)

Job Type: full-time

Pay: $20.00 - $21.88 per hour