Care Coordinator - N

Care Coordinator - 0005N

Well Life Network invites applications for the Care Coordinator position (N). The role is full-time, Monday to Friday, 9:00 am to 5:00 pm.

Care Coordinators collaborate with clients and their support systems, including community providers, to ensure comprehensive health and wellness support.

• Conduct outreach activities to engage individuals with chronic medical conditions, mental health issues, or substance use disorders.
• Perform initial and ongoing assessments to identify strengths and needs.
• Prepare and revise care plans that reflect client goals, focusing on health and wellness.
• Maintain regular contact with clients (monthly or more often), providing telephonic and face‑to‑face outreach and service planning.
• Advocate for and support clients to access resources that promote wellness and reduce ER visits and hospital admissions.
• Monitor and coordinate all client care, including insurance, treatment providers, and community resources.
• Collaborate with community providers at least monthly, contributing to a multidisciplinary team for goal‑directed care planning.
• Conduct crisis intervention when needed and follow up thereafter.
• Keep detailed, timely, and accurate records in an electronic medical record (EMR).
• Complete all required monthly documentation to ensure continuity of clients’ medical insurance and accurate billing.
• Participate in weekly team meetings to provide feedback and share resources related to client needs.
• Coordinate daily office and field schedules with team members and supervisors.
• Serve as a consultant to team members on medical, psychosocial, and substance‑use issues and social service needs.
• Attend periodic trainings to enhance skills and learn best practices.
• Engage in bi‑weekly supervision to address concerns and improve skill development.
• Maintain agency vehicles, phones, and laptops when assigned.
• Follow program guidelines as outlined in the personnel manual.
• Report issues and concerns to program administration promptly.

• Maintain confidentiality at all times.
• Participate in activities of other staff in their absence or during staff shortages.
• Represent the agency at meetings, trainings, and events.
• Work flexible schedule as work locations and times may change.

• Competitive hourly rate based on experience.
• Robust benefits: medical, dental, vision, and 401(k) retirement plan with matching.
• Paid time off, holidays, and personal days.
• Wellness program: free and low‑cost gym and wellness access.
• Ongoing professional development and career advancement opportunities.
• Meaningful work: direct impact on the lives of youth and families.
• Supportive, collaborative team.

Bachelor’s degree and a minimum of two years of experience in human services. New York State driver’s license and access to a vehicle required.

Entry level

Full‑time

Other

Individual and Family Services