Operations Lead

3 days ago Be among the first 25 applicants

This range is provided by The Mint Gaming Hall. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $15.00/hr

• Wage: $15.00 per hour + tips
• Weekly Pay
• Up to $2000 in bonuses in your first year
• Competitive Health, Dental and Medical Benefits starting at $30/week
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN

• Consistently deliver an exceptional guest experience throughout the shift.
• Anticipate guest needs and establish a rapport with all guests.
• Efficiently and accurately take and deliver food and beverage orders in a timely and friendly manner.
• Maintain knowledge and terminology of beer, wine, spirits, and non‑alcoholic beverages.
• Handle cash and credit card transactions associated with food and beverage sales accurately and efficiently, providing appropriate change to guests.
• Ensure receipt of accurate payments, balance cash drawer during shift, and maintain security and accuracy of bank.
• Know the membership benefits of the player’s loyalty program and encourage guests to use their cards.
• Answer guest inquiries about all aspects of the player’s loyalty program.
• Initiate and accurately verify all jackpot payouts.
• Perform currency exchanges and other cash transactions with the highest attention to detail.
• Maintain bank balance and safeguard cage assets.
• Process all transactions and documentation in accordance with all regulations, company, and department policies and procedures.
• Promptly answer any calls for assistance from guests and fellow team members.
• Address all floor disputes and complaints diplomatically and professionally, referring any unsettled disputes to a manager.
• Maintain cleanliness of the building by performing housekeeping tasks including but not limited to vacuuming, sweeping, mopping, clearing empty cups, trash, ash trays, and refilling hand sanitizer, toilet paper, paper towels.
• Keep work area and equipment clean and orderly, following prescribed safety regulations.
• Willing and able to work in a fast‑paced and high‑volume environment.
• Provide BIG service to guests and ensure their complete satisfaction, greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with difficult or upset guests.

• High school diploma or GED preferred.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, including day, swing, late‑night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards and non‑gaming registration as required by the local jurisdiction.
• Must be 18 years of age or older.
• Must pass any and all required background checks.

⸙ The Mint Gaming Hall is an equal opportunity employer (EEO). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

• Entry level

• Full‑time

• Management and Manufacturing

• Entertainment Providers

Referrals increase your chances of interviewing at The Mint Gaming Hall by 2×.