Clinical Administrative Assistant- LPN

Summary

The Clinical Administrative Assistant/LPN is a care team member with unique responsibilities that indirectly touch all aspects of patient care. The Clinical Administrative Assistant/LPN embraces a team-based approach and is comfortable working as part of the patient care team and serving as a liaison to the CMO. The functions of this position include care coordination, case management, patient navigation, organization of provider meetings/trainings and other duties as directed by the CMO.

• Communication: Conveys information accurately and efficiently. Written communication is direct, concise, and easy to understand.
• Decision-making: Gathers necessary information to make good and timely decisions. Uses sound judgment and instincts. Seeks direction from Leadership appropriately.
• Supporting/Assisting: Seeks opportunities to help others be successful in meeting goals. Demonstrates behaviors reflective of our mission when helping others.
• Planning/Priority setting: Organizes tasks and objectives in order of importance, timing, and predicted results. Works within measurable goals and outcomes.
• Problem solving: Works systematically to solve problems. Develops reasonable and timely resolutions.
• Initiative: Takes prompt action to accomplish objectives. Seeks to resolve problems without being asked. Seeks direction from Leadership appropriately.

• Organizes and prioritizes duties as assigned by the Chief Medical Office.
• Under the direction of the CMO, plans and organizes provider meeting agenda and set‑up.
• Takes minutes at provider meetings, formats minutes to present to CMO for approval.
• Collects and tracks attendance at provider meetings.
• Communicates minutes to providers who are unable to attend meetings.
• Collects and organizes peer review data in coordination with the Quality Director and CMO.
• Assists CMO and Quality with job descriptions as needed.
• Tracks outreach event attendance for providers.
• Collects provider patient satisfaction results in coordination with Director of Operations.
• Assists with organization of provider performance management plans as directed by Director of Clinical Quality and CMO.
• Assists with patient navigation and case management needs, as directed by CMO.
• Assists CMO with meeting clinic visit requirements.
• Serves as a liaison between providers and CMO.
• Assists CMO with management of PAQ.
• Knowledgeable of clinical quality measures and preventive health maintenance recommendations. Educates patients, family members, and other staff members in these areas as needed.
• Assists to establish a plan of care with patients, providers, and payers that identifies and continuously re‑evaluates cost efficient, appropriate levels of care.
• Understands and adheres to regulations for FQHCs and Primary Care Centers. Maintains a comprehensive working knowledge of community resources, payer requirements, and network services for target populations.
• Develops strong knowledge of our electronic medical record and the reporting capabilities.
• Works intimately with the Quality Department and Patient Care Teams to improve quality outcomes.

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non‑clinical staff. All employees must embrace a team‑based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will…