Pharmacy Operations Manager

The Pharmacy Operations Manager runs the day-to-day business of Grace Health's pharmacy locations with the accountability and judgment of an owner-operator. This role owns consistency across sites: staffing, training, workflow, and administrative compliance, while working directly in the pharmacies on a regular, rotating basis to stay grounded in what each site needs. The Pharmacy Operations Manager partners with the Director of Pharmacy, site Pharmacists-in-Charge, pharmacy staff and outside departments to keep operations safe, compliant, efficient, and financially sound.

• Set and enforce consistent operational standards, workflows, and procedures across all pharmacy locations.
• Visit and evaluate each site on a regular basis; identify operational gaps and drive corrective action.
• Act as the go-to resource for site Pharmacists-in-Charge and staff on day-to-day operational issues.

• Work a minimum of 20 hours per week inside Grace Health-owned pharmacies, on a rotating basis across sites.
• Use shift time to directly assess workflow, staffing adequacy, inventory practices, compliance, and patient experience firsthand.
• Be available to fill staffing gaps (vacation, sick leave, FMLA, call-offs) as needed, in addition to scheduled rotation shifts.
• During special project rollouts, this requirement may be adjusted based on direction of the Director of Pharmacy.

• Build staffing plans based on prescription volume, hours of operation, and patient demand.
• Supervise designated pharmacy personnel; support hiring, onboarding, coaching, and performance management.
• Develop and maintain training and cross-training so any site can operate smoothly regardless of who is on shift.
• Monitor overtime, absenteeism, and productivity; address issues directly with site leadership.

• Own the administrative backbone of pharmacy operations: DEA registrations, Board of Pharmacy licensing and renewals, and payer credentialing/enrollment for all sites.
• Track licensing, credentialing, and registration expirations proactively so nothing lapses.
• Ensure sites are audit-ready for DEA, Board of Pharmacy, HRSA, CMS, and 340B requirements; support inspections and audits directly.
• Maintain compliant recordkeeping, controlled substance procedures, and medication security practices; document and resolve medication errors and near misses.

• Oversee inventory management across sites, including annual inventory, purchasing patterns, and shrink/loss control.
• Monitor prescription volume, revenue, labor cost, and controllable expenses against budget.
• Partner with Finance and the Director of Pharmacy on budgeting and forecasting; flag variances early.
• Support 340B purchasing, inventory, and compliance in coordination with the 340B team.

• Track core operating metrics such as wait times, turnaround time, return-to-stock, patient complaints and act when a site falls out of range.
• Investigate and resolve patient complaints and service issues in partnership with site leadership.
• Keep pharmacy teams focused on the quality metrics that drive third-party payer performance (e.g., adherence, star ratings, payer scorecards); build and monitor action plans to hit targets.

• Assist the Director of Pharmacy in evaluating, planning, and launching new pharmacy initiatives and service offerings across sites.
• Support and take ownership of the build-out of new pharmacy locations and services as the department expands.

• Represent the Pharmacy Department on organizational committees as assigned.
• Other duties as assigned.