Career Coach

POSITION TITLE
:
Career Coach

LOCATION
:
Corbin, KY

STATUS
:
Full Time, Hourly, Non-Exempt

PROGRAM
:
Workforce Reintegration Program

REPORTS TO
:
Senior Workforce Development Specialist

INTRODUCTION
:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS
:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
Met Life Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts

* Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)

* All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

JOB SUMMARY AND QUALIFICATIONS
:

Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program.

• Driver’s license and satisfactory driving record.
• Must have own car for transportation
• Travel 80% of time to program service area, with travel reimbursement

WHAT YOU SHOULD HAVE FOR THIS ROLE
:
This position requires a high school diploma. Two years’ customer service experience required. Knowledge of problems associated with target population preferred. Skills in oral and written communication. Knowledge of problems associated with target population preferred Ability to effectively communicate with target population. Ability to exercise tact, diplomacy, judgment, discretion and honesty. Must learn and apply agency and program policies and procedures.

• The ability to work independently and solve problems creatively.
• Superior written and oral communication skills.
• Appropriate and professional telephone communication skills.
• Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request.
• Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.
• Demonstrate initiative and strive to continually improve process and relationships.
• Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
• The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs.
• Ability to remain non-judgmental, empathetic, and respectful of the individuals in recovery we serve.

RESPONSIBILITIES:

• Works in grant coverage area and surrounding counties to identify target population of the grant. Underemployed and unemployed individuals.
• Establishes credibility with target population using a variety of communication and trust building techniques.
• Assesses and refers target population to social/vocational/educational services…