Aftersales Advisor

We are working on behalf of our client, a well-established main dealer in Corby, Northamptonshire, to recruit an experienced

Job Title:

Aftersales Advisor. This is a full-time position offering an excellent salary package, career development opportunities, and a supportive working environment.

• Basic salary of £30,000 with an OTE of £36,000
• Monday to Friday, 8:30am - 5:30pm shifts, no weekend work
• Manufacturer training and future development courses
• Opportunities for career progression within a respected family-run dealership
• Supportive team environment with a focus on staff development

• Act as the primary point of contact for customers throughout the service and repair process
• Book vehicles into the workshop and manage customer appointments efficiently
• Provide accurate estimates and clearly explain recommended work to customers
• Keep customers updated on the progress of repairs and work completion
• Maintain high levels of customer satisfaction by delivering excellent service
• Identify opportunities for additional work to maximise Aftersales revenue
• Prepare detailed job cards and ensure all documentation is completed accurately
• Handle customer queries and concerns professionally and promptly
• Adhere strictly to manufacturer and dealership processes at all times

• Previous experience within an automotive Service or Parts environment
• Strong customer service and communication skills
• Confident and professional manner when dealing with customers
• Good organisational skills and ability to manage multiple tasks efficiently
• Commercial awareness with the ability to spot sales opportunities
• Positive, proactive, team-oriented attitude as the Aftersales Advisor
• Experience as a Service Advisor is preferred; however, individuals with Parts Advisor experience or other customer-facing automotive roles are encouraged to apply if they possess the right attitude and customer service skills
  
  This represents an excellent opportunity for a dedicated automotive professional seeking a long-term career within a reputable dealership, offering Monday to Friday working hours and professional development pathways.