Lloyds Banking Group Customer Support

Job Title

Customer Support

Part‑time branch‑based role at Lloyds & Halifax in Corby, 28 hours per week including Saturdays.

Corby (within reasonable distance of Lloyds and Halifax branches).

28 hours per week, part‑time. Hours may be adjusted to meet customer demand; changes will be discussed in advance.

£20,960 per annum, increasing to £21,560 after six months.

• Provide face‑to‑face support to customers at branch.
• Handle everyday banking tasks.
• Offer reassurance, guidance, and practical support for important moments such as bereavement, fraud concerns, vulnerable customers, or digital banking confidence.
• Promote and support digital services and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with appropriate products and services.
• Develop into other roles across the Group, e.g., phone, online, web chat, video or social media support.

• Minimum of 12 months customer service experience.
• People person: honest, genuine, caring about helping people with finances (no previous financial services experience required).
• Ability to build relationships quickly and give customers a fantastic experience.
• Empathy, integrity, calm under pressure, and willingness to resolve queries thoroughly.
• Commitment to delivering on promises and going above and beyond for customers.
• Team spirit and collaboration with colleagues to meet customer needs.

After a minimum of 12 months, you can progress within the Group into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles.

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits that can be adapted to your lifestyle (discounted shopping).
• 22 days holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles.
• Well‑being initiatives.
• Generous parental leave policies.
• Full uniform provided.
• Flexible working options.

We are a disability confident organisation and commit to a diverse, inclusive workplace. We welcome reasonable adjustments during recruitment.