Sales Administrator

Sales Administrator

We are seeking a Sales Administrator to provide key support to customers and the sales team, ensuring a high level of customer service and efficient order processing.

• Deliver a high level of customer service via telephone, email, and online customer portals.
• Process customer orders accurately and efficiently from receipt through to completion.
• Manage orders received through email, telephone, and online ordering systems.
• Allocate stock to customer orders and monitor order fulfilment.
• Raise and process customer invoices in a timely manner.
• Respond to customer enquiries and resolve order-related issues.
• Work closely with Sales, Warehouse, Logistics, and Finance teams to ensure smooth order processing.
• Maintain accurate customer records and order information within company systems.
• Compile and analyse sales and operational data for reporting purposes.
• Produce regular reports for management and provide information to support wider business activities.
• Assist with continuous improvement initiatives and general administrative support within the sales team.

• Good working knowledge of customer service and administration processes.
• Proficiency with Microsoft Office and a willingness to learn company systems.
• Strong communication skills and a friendly, confident manner.
• Experience in sales administration, customer service administration, or a sales support position.
• Ability to work independently and as part of a team, with 1-to-1 support available.

• Annual salary of £26,000
• 32 days of holiday per year
• Pension scheme
• Friday early finish (8am–4pm)
• Monthly training and development opportunities
• Permanent role potential following a temporary period
• Parking and staff discount facilities
• Friendly team environment and company social events