Digital Merchandising Operations Manager

Digital Merchandising Operations Manager

Location:

Hybrid (London, Corby or Manchester) |

Contract:

Fixed-Term (12 Months)

RS Group is seeking a commercially minded and data-driven Digital Merchandising Operations Manager to join the team on a 12‑month fixed‑term contract. In this role you will lead digital merchandising operations across the business, embedding best practices and driving the rollout of supplier‑ and category‑focused initiatives.

• Operational Leadership:
  Develop and implement processes to support digital merchandising across supplier, category, and wider business teams, ensuring efficient collaboration and consistent execution to drive revenue growth.
• Data & Insights:
  Foster an insight‑driven culture with continuous improvement programs, ‘test and learn’ initiatives, and solutions that measurably improve digital metrics.
• Collaboration & Communication:
  Ensure clear communication with Commercial and Marketing teams, supporting planning activities, and integrating digital merchandising priorities across the business.
• Content & SEO Management:
  Work with Marketing and SEO teams to maintain relevant, optimised, and engaging content that drives traffic, conversions, and customer engagement.
• Market Awareness:
  Monitor competitor activity, promotional trends, and customer experience metrics, ensuring insights inform team strategy and performance.
• Team Development:
  Coach and develop the digital merchandising team to deliver best‑practice approaches aligned with the broader digital strategy. Set clear targets and maintain consistent reporting.
• Digital Roadmap & UX/CX Optimization:
  Shape the digital product roadmap, proactively identifying opportunities to enhance user experience and customer engagement.
• Influence & Stakeholder Management:
  Build strong relationships internally and externally to influence processes, enhance best practices, and secure alignment across commercial and marketing functions.

You are a commercially minded, data‑driven professional with a strong track record in digital merchandising, either in B2B or B2C environments. You thrive in dynamic, fast‑paced settings and are confident making decisions under pressure. You combine advanced analytical skills with creative thinking, enabling you to translate data into actionable insights that drive commercial growth. You are a natural influencer and leader, able to engage senior stakeholders, build strong internal and external relationships, and inspire your team to adopt a digital‑first mindset.

Passionate about e‑commerce, you bring both technical expertise in digital tools and metrics, and a strategic vision to shape the digital merchandising function.

• Extensive experience in a B2B or B2C Digital Merchandising role.
• Advanced proficiency in using tools such as Adobe Analytics, Bright Edge, and Google Trends, with the ability to effectively communicate insights and recommendations to suppliers and internal stakeholders.
• Advanced knowledge of Digital Merchandising KPIs, levers, and systems to drive performance.
• Comprehensive understanding of the digital landscape and the broader B2B and B2C environments.
• Exceptional communication skills, with extensive experience in presenting data and insights.
• Experience with content management systems.
• Proactively identifies and addresses issues and opportunities to improve UX and CX.
• Ability to shape the digital product roadmap to ensure optimised CX.
• High quality actions based on data and insight underpin success.
• Active and thorough understanding of digital merchandising principles and tools.
• Knowledge of CMS would be an advantage.
• Confident decision maker with the ability to use sound commercial judgement, prioritise, and deal effectively with fast‑changing scenarios.

• Proven track record of delivering results and taking ownership of outcomes at a senior level.
• Demonstrates a strong customer focus in all aspects of the role.
• Demonstrates a continuous improvement mindset.
• Established potential for future executive management and leadership positions.
• Highly skilled in influencing senior‑level stakeholders and demonstrating a flexible approach…