Digital Product Planning & Process Manager

Digital Product Planning & Process Manager

Location:

Corby, ENG, GB, NN17 5JF

This is a hybrid role, offering a combination of being able to work remotely and from our offices in Corby, Manchester or London.

Brand: RS Group

Function:
Customer Services

Work Location:

Office Based

The Digital Product Planning & Process Manager plays a key role within Product Operations, enabling Digital Product, UX and supporting teams to operate effectively, consistently, with a high level of engagement and clear business alignment.

The role focuses on coordinating and continuously improving planning and operational cadences, facilitating cross-functional and senior stakeholder alignment, and supporting effective decision-making through clear visibility of priorities, progress, and outcomes across the organisation.

• Facilitate and continuously improve core planning, prioritisation and alignment rituals across digital product and platform teams
• Design and facilitate effective rituals and forums that support senior stakeholder engagement, alignment and decision‑making, embedding consistent planning frameworks, governance, facilitation standards, stakeholder alignment, and continuous improvement practices across the Product organisation.
• Manage the Product & Platform’s operational cadence, including quarterly planning, governance forums, domain reviews, templates and planning packs, while identifying opportunities to improve planning processes, consistency, and operational effectiveness, ensuring outputs are aligned with wider reporting cycles and optimised to balance team input with quality of output.
• Support the end-to-end team recognition process, embedding it into the annual operational cadence and coordinating associated activities to drive participation and alignment to organisational values.
• Lead a defined initiative to embed AI into planning, review and communication routines, with clear measures of success linked to efficiency and business impact
• Support the creation of shared frameworks and facilitation standards that Centres of Excellence use when engaging internal customers, improving clarity, expectation‑setting and overall experience
• Support the ongoing management of the My Voice engagement action plan through structured tracking, team updates, feedback gathering, and cross-functional communication activities across Product & Platforms teams.

• Experience in product operations, programme delivery, planning or process improvement within digital or technology environments
• Proven ability to improve ways of working and operational effectiveness across digital teams
• Ability to synthesise information into clear, structured, and actionable communications.
• Highly organised, with strong attention to detail and the ability to manage competing priorities
• Knowledge of & hands on experience with collaboration or product operations platforms such as Miro, Confluence, Jira etc
• Interest in using AI-enabled tools and automation to improve operational efficiency.

• Financial – pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing – medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle – transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values