Head of IT Operations

Build thefuture of food
At New Cold, we’re shaping the futureof the food supply chain. Our warehouses and transport network connect the world’s major food manufacturers with retailers and food service providers.

Join a collaborative team of doers,innovators, and engineers who are dedicated to making a real impact. Togetherwith advanced robotics and cutting-edge technology, we’re not just keeping upwith the times —we’re pioneering smarter, more sustainable operations to keep theworld’s food fresh and safe.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Shift Pattern
This is a hybrid role withregular on-site presence required at both Corby and Wakefield. The successful candidate will hold accountability for on-call escalation rota quality,although this is not a first-line on-call position. Flexibility will be required during major incidents or customer-critical events, along with occasional travel to Breda and other European sites.
Location
Based at Corby site, with regular travel between Corby and Wakefield and occasional travel to Breda,Netherlands.
Benefits

• Deathin service benefit.
• Enhancedannual leave package.
• Employee Assistance Programme through Help at Hand and Grocery Aid.
• Fundedeye test and contribution towards glasses.
• On-site canteen and complimentary coffee machines.
• Freeon-site parking with strong transport links.
• Career progression within a growing, global organisation.
• Opportunity to shape a senior leadership role, with exposure to international IT operations and cross-country collaboration.
• Structured training and development, including access to New Cold Academy.

• As Head of IT - UK Operations, you will lead and modernise the UK IT function across our automatedcold-chain sites, ensuring stable and proactive IT operations while acting asthe key link between UK operations and our global IT organisation. Your responsibilities will include:
• Leading the UK IT team delivering first and second line support across MLS, TMS,MFCS and automation, EDI, infrastructure, and site technology.
• Ensuringeffective 24/7 support coverage, including on-call rota oversight and incident triage standards.
• Maintaining high availability of critical systems supporting automated cranes,monorails, buffers, and customer integrations.
  
  Establishinggovernance structures, including a UK IT Steering Group and ITIL alignedprocesses for incident, change, and problem management.
• Buildingdeeper local technical capability across SQL/Progress DB, EDI integration,automation systems, and networking.
• Owninginfrastructure lifecycle planning, cyber security posture, and disaster recovery testing.
• Actingas senior IT contact for key UK customers, improving proactive incidentcommunication.
• Leading,coaching, and developing the UK IT team, introducing skills matrices,PDPs, and succession planning.

• Strong understanding of WMS/TMS platforms and warehouse automation systems.
• Experience with SQL or Progress DB troubleshooting and data analysis.
• Solidgrounding in EDI standards, mapping, and integration flows.
• Good knowledge of network infrastructure, including switching, VLANs, andWi-Fi.
• Experience with ITIL processes and service management tooling such as Top Desk.
• Proven leadership of IT teams within 24/7 operational environments.
• Strong stakeholder management skills across operations, commercial, and global ITteams.
• Excellent communication skills, with the ability to translate technical detail intoclear business language.
• Experience working directly with external customers on IT issues and root cause analysis.

Ready to make an impact?
Ourgoal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions. Join our team andhelp build a more efficient, innovative, and sustainable food supply chain.

Your next career chapter starts at New Cold.

Whether you’re a seasoned expert or just starting your career, New Cold provides the opportunities and challenges that allow you to grow and excel.

Ready to turn your curiosity into impact?