Customer Service coordinator

Customer Service Coordinator

Near Corby / Hybrid

Permanent

Monday to Friday, 37.5 hours per week

What you'll actually be doing

• Acting as the day-to-day contact for key customers - queries, updates, problem-solving
• Managing orders end-to-end (from quote through to delivery)
• Working closely with external sales and supply chain to keep everything on track
• Proactively keeping customers updated rather than waiting for them to chase
• Handling pricing, delivery schedules and stock-related decisions
• Sorting out invoice queries and general 'when things don't quite line up' issues

What they're looking for

• Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
• Comfortable dealing with customers day-to-day and building proper relationships
• Confident working with numbers, pricing and margins
• Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
• Good communication across teams (sales, ops, suppliers - the lot)

What you'll get in return

• A role where you're trusted to manage your own workload
• Proper exposure across sales, supply chain and operations
• The chance to influence customer experien...