Account Director

Account Director – M&E / Hard FM Highly Competitive Salary  Fantastic Bonus  25 Days Holiday  Bank Holidays  Option to buy and Sell Days  Generous Car Allowance  Private Healthcare  Private Dental Excellent Pension  Life Assurance  Optional Additional Benefits Packages Sector:
Facilities Management / Hard FM / M&E Services

Location:

London Account Director / Facilities Management / Hard FM / M&E / Technical Services / Engineering Services / Critical Environments / Contract Management / Operational Leadership This is an exceptional opportunity for an experienced Account Director to take full strategic and operational responsibility for a prestigious, high-profile M&E services contract in London. Our client is a highly established and financially secure UK engineering and facilities services organisation, delivering complex technical and engineering-led services across a diverse portfolio of prestigious customers and critical environments.

The business has an outstanding reputation for technical excellence, service delivery and the development of its people. Continued investment in technology, training and innovation has supported sustained growth, while maintaining a strong culture of internal progression and long-term employee development. This particular appointment represents a highly visible leadership position within the organisation, taking responsibility for a flagship customer account where expectations around technical delivery, customer experience and operational performance are exceptionally high.

The successful individual will have complete ownership of the account, encompassing operational delivery, commercial and financial performance, customer relationship management, people leadership, compliance and account development.

The Role Reporting into senior leadership, you will take full responsibility for the strategic direction and day-to-day performance of a major M&E/Hard FM contract. You will lead both resident and mobile technical teams, ensuring contractual KPIs and SLAs are consistently achieved while maintaining exceptional standards of engineering and customer service. Fundamental to the position will be the ability to develop a genuine strategic partnership with the customer.

You will establish relationships across multiple stakeholder levels, understand the client's wider objectives and ensure the service continually evolves to support their requirements. Alongside maintaining exceptional service delivery, you will identify opportunities to develop and grow the account, introducing additional technical capability, project works and wider services where these add value to the customer. This is therefore an opportunity for an accomplished FM leader who combines technical understanding, commercial awareness and exceptional customer relationship skills with the ability to lead and develop high-performing operational teams.

Role Responsibilities Take complete operational and strategic ownership of a prestigious, high-value M&E services contract. Maintain an exceptional relationship with the customer, developing relationships with senior stakeholders and becoming a trusted strategic partner. Ensure contractual KPIs and SLAs are consistently achieved or exceeded through robust performance management and governance. Take full accountability for the commercial and financial performance of the account, including gross profit, WIP and aged debt.

Develop and implement a structured customer relationship programme designed to improve satisfaction, strengthen retention and identify additional opportunities. Lead, motivate and develop resident and mobile engineering teams, creating a high-performance and customer-focused culture. Ensure appropriate staffing and resource levels…