Registered Manager

Jordan Xavier Connect Ltd is a dedicated provider of accommodation and support services for children aged 16-17. We are committed to empowering children, fostering their independence, and providing a safe, nurturing environment as they transition into adulthood. Our mission is to deliver exceptional, person-centred support that promotes positive outcomes and enables children to thrive. We pride ourselves on a collaborative and supportive work environment, where the well-being and safeguarding of the children we support are held of paramount importance.

Job Summary:

The Area Manager for West Midlands will be responsible for the comprehensive oversight and successful operation of all Jordan Xavier Connect Ltd's accommodation and support services within the designated West Midlands region. To maintain a rigid Quality Assurance framework that ensures the service is not only safe but inspection-ready at all times. To hold full accountability for the integrity of records, the physical standard of the home, and the accuracy of support hour delivery."

This pivotal role encompasses staff supervision, ensuring high standards of service delivery, effective property management, robust complaint resolution, and driving business growth in partnership with the assigned placement officers and with landlords and agents. The successful candidate will be a proactive and adaptable leader, adept at managing diverse responsibilities, fostering positive relationships with both internal teams and external stakeholders, and maintaining an unwavering commitment to safeguarding children.

T o act as the "Registered Manager" in accordance with the Supported Accommodation (England) Regulations 2023 . This includes a specific duty to notify Ofsted of serious incidents (Regulation 26) and to maintain the Quality of Care Standards (Regulation
4).

Key Responsibilities:

1. Safeguarding and Young Person Well-being:
Ensure safeguarding is held of paramount importance in all aspects of service delivery and decision-making. Implement Jordan Xavier Connect Ltd's safeguarding policies and procedures, ensuring all staff are trained and compliant. Act as a designated safeguarding lead for complex safeguarding concerns. Foster a culture of vigilance and proactive identification of risks to children's welfare and work collaboratively with external agencies (e.g., social services, police) to ensure the safety and well-being of children.

Contextual Safeguarding:
Maintain up-to-date Locality Risk Assessments for each home, utilising live police crime data to monitor risks regarding County Lines, Gangs, and CSE, and adjusting curfews/staffing accordingly. Specialist Health Needs:
Ensure that every young person has an operational Health & Support Profile (e.g., for Coeliac, Autism, PDA) and that all relief/agency staff are briefed on these critical needs before starting a shift. Reflective Culture:
Lead monthly "Reflective Practice" sessions to challenge non-inclusive or dismissive staff attitudes, specifically regarding neurodiversity and trauma responses.
2. Staff Supervision & Performance Management:
Assist in the recruitment, training, mentoring, and motivate a team of floating support workers. Conduct annual performance reviews and monthly supervision via Google Meets or face to face, set clear objectives, and provide constructive feedback to ensure team members meet and exceed targets related to support delivery and safeguarding. Foster a positive and productive team environment, promoting collaboration, professional development, and adherence to company policies and procedures.

Manage staff rotas, annual leave, and sickness in line with company guidelines to ensure adequate coverage and continuous support for children. Address performance issues promptly and effectively, implementing disciplinary procedures when necessary. Competency Sign-Off:
Oversee the Extended Mentoring Programme (8 Weeks) for all new starters. The Manager is personally responsible for signing off staff as "Safe to Lone Work" only when competency is proven. Engagement Monitoring:
Review "Refusal & Engagement Trackers" during supervision to ensure staff are persistent in offering support and not accepting "refusals" as an excuse to disengage.
3. Complaint Resolution (External & Internal):
Act as a primary point of contact for complex and escalated complaints from children, external agencies, and stakeholders, ensuring sensitive and appropriate handling. Investigate complaints thoroughly,…