Account Manager - Boots Lakeside

Account Manager – Fragrance & Beauty

Location:

Boots Lakeside.

Contract:

Permanent, 37.5 hours/week, any 5 in 7 days.

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” – Gabrielle Chanel.

• People Management
  • Inspire, develop, and manage a high‑performing team with a focus on collaboration, diversity, and empowerment.
  • Lead onboarding and continuous training, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
  • Set and review individual and team goals, provide regular performance feedback, and support career development plans.
  • Partner with the Talent Acquisition team to manage the full recruitment cycle.
• Business Development
  • Contribute to business planning including forecasting, promotional strategies, and category development.
  • Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
  • Proactively recruit new clients and support client‑eling initiatives to deepen customer relationships and drive loyalty.
  • Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
  • Build strong partnerships with retailer teams, supporting cross‑functional collaboration and shared business objectives.
• Operational Excellence
  • Oversee day‑to‑day retail operations, including rota management, stock monitoring and accurate reporting aligned with retailer systems.
  • Ensure flawless execution of brand activations, events and in‑store campaigns.
  • Uphold brand standards for grooming, presentation, and environment.
• Client Experience
  • Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
  • Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.

• Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
• Strong ability to coach and develop a diverse team while fostering a culture of collaboration.
• Passion for creating memorable, client‑centric experiences.
• Strategic thinking with strong commercial awareness and decision‑making capabilities.
• Solution‑focused approach, thriving in a fast‑paced and evolving environment.

• Creating memorable and long‑lasting client relationships.
• Building and nurturing a culture where achievement is celebrated and learning is continuous.
• Driving commercial results and taking ownership of your business.
• Investing time in coaching, mentoring and development of the team.
• Contributing to the ongoing company‑wide sustainability vision.

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working. We require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across four key areas:
Restoring Nature and Climate, Investing in Circularity, Advancing Dignity and Prosperity, and Promoting the Autonomy of Women.

• Physical Wellbeing:
  Private Medical Insurance covering pre‑existing conditions, ability to add family members;
  Online GP App with 24/7 appointments;
  Cycle Scheme participation.
• Financial Wellbeing:
  Pension, Life Assurance and Retail Discounts across multiple retailers including supermarkets, gyms, days out and many more.
• Mental Wellbeing:
  Employee Assistance Programmes and other support lines.
• Lifestyle:
  Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee‑Only Sales.
• Employee Recognition:
  Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
• Eligibility for benefits is dependant on role and subject to change at any time.