Parts Advisor

Sandown Newbury | Up to £32,738.50 Per Annum  Overtime Are you an experienced Parts Advisor looking to join a successful and prestigious automotive retailer? At Sandown Mercedes-Benz Newbury , we're looking for a customer-focused Parts Advisor to join our busy Aftersales team. This is an exciting opportunity to work with a premium brand, supporting our retail, trade and workshop customers while playing a key role in delivering an exceptional customer experience.

What You'll Be Doing As a Parts Advisor, you'll be responsible for ensuring the right parts are sourced, supplied and delivered efficiently to both internal and external customers. Your duties will include:
Receiving and processing parts enquiries and orders from retail, trade and workshop customers. Advising customers on parts availability, pricing and additional product requirements. Identifying and sourcing parts from stock or other dealer networks when required. Ensuring all orders are accurately processed, invoiced and dispatched on time. Keeping customers informed throughout the ordering process. Building strong relationships with customers to encourage repeat business.

Resolving customer queries efficiently and professionally. Maintaining high standards of accuracy, compliance and customer service at all times. What We're Looking For Previous experience as a Parts Advisor within a franchised/main dealer environment. Experience using Kerridge / Keyloop systems. Excellent communication and customer service skills. Strong attention to detail and organisational skills. Ability to work effectively in a fast-paced environment.

A team player with a proactive and professional approach. Working Hours Monday to Friday: 8:00am - 6:00pm (1-hour unpaid break) 45 hours per week Saturday: 8:00am - 1:00pm on a rota basis, paid as overtime Why Join Sandown? Work with one of the world's leading automotive brands. Competitive salary with additional overtime opportunities. Supportive and professional working environment. Ongoing training and development opportunities.

Employee benefits and staff discounts. If you're an experienced Parts Advisor looking for your next challenge, we'd love to hear from you. Apply today and become part of the Sandown team.