CCTV Investigator

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values –
Trust, Respect, Unity, Empowerment
.

SHIFT PATTERN – Monday to Friday and working one in six weekends

OCS is seeking a CCTV Investigator to join our Crime & Investigations Department, supporting over 500 Morrisons stores and 1,000 convenience locations. Reporting to the CCTV Team Leader, you will play a key role in monitoring, reviewing and downloading CCTV footage, supporting loss prevention activity, and assisting police investigations across the UK retail estate.

This is a fast‑paced, detail‑focused role where your ability to analyse incidents, manage evidence, and communicate clearly will directly support crime reduction and operational excellence.

• CCTV Monitoring & Downloading – Review, monitor and download CCTV footage for all convenience incidents and any matter under investigation.
• Loss Prevention Support – Assist the client’s Loss Prevention team with any LP concerns or evidence requirements.
• Equipment & Review Standards – Work with management to ensure CCTV equipment is maintained and colleagues complete required reviews to the correct standard.
• Project Support – Support projects such as Trans Act, Gate Keeper, Smart Shelf and other initiatives led by Loss Prevention and OCS.
• ANPR & Intelligence Sharing – Manage ANPR notifications and share updates with stores to prevent loss.
• Intelligence Dissemination – Distribute intelligence bulletins to frontline officers to support deter‑not‑detain activity.
• Police Liaison – Provide police with requested CCTV, intelligence and evidence.
• Centralised Inbox Management – Manage the Crime & Investigations Department’s central email inbox.
• Internal Investigation Support – Assist regional managers with internal investigations, ensuring sufficient evidence is supplied.
• Control Room Collaboration – Work in partnership with the Control Room team when required.

• Influencing & Commitment – Ability to influence others and gain commitment across teams.
• Customer Focus – Demonstrates strong customer‑focused behaviour in all interactions.
• Planning & Organisation – High level of planning, organisation and prioritisation.
• Personable & Enthusiastic – Personable, enthusiastic and able to deliver excellent customer service.
• Record Keeping – Strong and accurate record‑keeping abilities.
• Time Management – Able to manage own workload effectively and independently.
• Relationship Building – Ability to build and maintain positive working relationships.
• Interpersonal Skills – Excellent interpersonal and communication abilities.
• Integrity – Demonstrates strong personal integrity and professionalism.
• IT Skills – Excellent computer skills including Excel, Outlook and Word.
• Company Values – Able to deliver and uphold Trust, Respect, Unity & Empowerment.
• HR Process Knowledge – Understanding of disciplinaries, performance reviews, attendance reviews, return‑to‑works and appraisals.
• Policing Knowledge – Extensive understanding of policing, crime trends and investigative processes.
• Client & Employee Liaison – Proven track record of dealing professionally with clients and employees.
• Functional Support – Proactive in providing operational and investigative support.
• Investigations Experience – Background in conducting or supporting investigations.
• Technology & Software – Ability to use new technology, systems and crime‑intelligence platforms.
• Proactive Approach – Demonstrates a proactive, can‑do attitude in a fast‑paced environment.
• Adaptability – Able to work effectively in a continuously evolving role.
• Logistical & Innovative Thinking – Strong problem‑solving and innovative thinking skills.
• H&S Awareness – Awareness of health & safety risk assessments.
• CCTV & Intelligence Platforms – Strong understanding of CCTV systems and crime/intelligence platforms such as Auror.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.