CCTV Team Leader

About The Role

SHIFT PATTERN – Monday to Friday and working one in six weekends. OCS is seeking a CCTV Team Leader to oversee our CCTV Investigators and support the Crime & Investigations Department across 500 Morrisons stores and 1,000 convenience locations. You will manage daily CCTV operations, lead a high‑performing team, and work closely with police, store colleagues, and national stakeholders to ensure incidents are investigated, evidence is secured, and offenders are prosecuted.

The CCTV Team Leader is responsible for managing the CCTV Investigators. The CCTV team are responsible for monitoring and downloading footage from all 500 Morrisons sites alongside 1,000 convenience locations. The Team Leader will be responsible for managing the Crime & Investigations Departments central email address and liaising with police and store colleagues to ensure we prosecute the individuals targeting our clients locations.

The successful candidate will maintain strong customer and supplier relationships, collaborate with senior leaders, and contribute to a proactive, progressive and professional working environment.

• Team Leadership — Manage CCTV Investigators, ensuring goals, standards and performance outcomes are met.
• Loss Prevention Support — Support the client’s Loss Prevention team with any LP matters or concerns.
• CCTV Operations — Oversee CCTV processes for all supermarket and convenience locations.
• Confidential Projects — Work with client leads on confidential projects and ensure compliant use of all systems.
• Team Building — Support the Investigations Manager in developing a strong, productive team; line manage CCTV Investigators.
• Intelligence Dissemination — Issue intelligence bulletins to frontline officers to support deter‑not‑detain activity.
• CCTV Review & Downloading — Review and download CCTV for any matter under investigation.
• Police Liaison — Provide police with requested CCTV, intelligence and evidence.
• Central Inbox Management — Manage the Crime & Investigations Department central email inbox.
• Internal Investigations — Support regional managers with internal investigations, ensuring sufficient evidence is supplied.
• Control Room Collaboration — Work in partnership with the Control Room team when required.

• Communicate regularly with colleagues on safety matters to maintain morale and a free flow of ideas.
• Ensure OCS safety standards are reflected positively through your actions and those of your team.
• Supervise and manage work activities effectively.
• Maintain a clean, tidy and professional department environment.
• Ensure kitchen and shared facilities are kept clean and organised.
• Maintain building security, ensuring visitors are signed in/out and escorted appropriately.

• Influencing & Commitment — Ability to influence others and gain commitment.
• Customer Focus — Demonstrates strong customer‑focused behaviour.
• Planning & Organisation — High level of planning and organisational capability.
• Personable & Enthusiastic — Personable, enthusiastic and able to deliver excellent customer service.
• Record Keeping — Strong record‑keeping abilities.
• Time Management — Able to manage own workload effectively.
• Relationship Building — Ability to build and maintain positive working relationships.
• Interpersonal Skills — Excellent interpersonal abilities.
• Integrity — Demonstrates strong personal integrity.
• IT Skills — Excellent computer skills (Excel, Outlook, Word).
• Company Values — Able to deliver Trust, Respect, Unity & Empowerment.
• HR Process Knowledge — Understanding of disciplinaries, performance reviews, attendance reviews, RTWs and appraisals.

• Policing Knowledge — Extensive knowledge of policing and crime reduction.
• Client & Employee Liaison — Proven track record of dealing with clients and employees.
• Functional Support — Proactive in providing operational and investigative support.
• Investigations Experience — Experience supporting or conducting investigations.
• Technology & Software — Ability to use new technology and crime‑intelligence platforms.
• Proactive Approach — Demonstrates a proactive, can‑do attitude.
• Integrity — Strong personal integrity and…