Assistant Ticket Manager-Starry Nights

• Location 6903 Great View Drive North,Cordova, TN, 38018,United States
• Base Pay $16.00 - $18.00 / Hour
• Job Category Seasonal
• Employee Type PT Non-Exempt - Seasonal
• Required Degree 2 Year Degree
• Manage Others Yes

Job title:

Assistant Ticket Manager – Starry Nights

Department:
Sales and Events

Reports to:

Event Manager

FLSA Status:
Part Time, Seasonal, Non-Exempt

Salary: $16–$18 per hour

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.

About Shelby Farms Park

At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the Fed Ex Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.

About Starry Nights

Starry Nights is Shelby Farms Park’s annual holiday drive-through light show and the Park’s largest fundraiser, raising critical funding to keep our spaces clean, green, and open every day of the year. The event welcomes more than 100,000 visitors to experience the Park at night in festive lights.

The Assistant Ticket Manager oversees event and ticket logistics for Starry Nights, reporting to the Event Manager and working closely with team members across the Park to meet our goals for guest experience and fundraising.

This is a part-time seasonal position (15–35 hours per week). Training begins the first week of November, and the Starry Nights season runs November 20, 2026 through January 3, 2027. Shifts run 5:30–9:30 p.m. or 5:30–10:30 p.m., and team members must commit to at least four five-hour shifts per week. Evening, weekend, and holiday availability is required.

• Demonstrate a passion for the Park through exceptional management, problem-solving, and decision‑making.
• Represent the Park with charisma, professionalism, and composure, even in high‑stress situations.
• Assist with managing Ticket or Afterglow operations each night, including supervising Park Ambassadors.
• Perform all Park positions to a high standard and ensure Ambassadors do the same.
• Serve as a lead in executing contingency plans, emergency action protocols, and golf cart protocols.

• Work closely with the Event Manager to ensure every guest receives an exceptional experience.
• Help build a team environment and culture that supports staff retention.
• Communicate with vendors and keep accurate vendor records.

• Perform administrative duties such as pulling order information from the ticketing system.
• Assist with the pre‑show checklist and the end‑of‑night production report.
• Keep the Front of House office organized and clean.
• Ensure all equipment is ready each night.
• Ensure merchandise procedures are followed and all merchandise is accounted for each night.

• Comfortable using handheld technology (scanners, iPads) to check in guests.
• Strong verbal and written communication skills.
• Ability to defuse and mediate guest issues using conflict resolution techniques.
• Available to work evenings, weekends, and holidays, with training beginning the first week of November, and able to commit to…